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HYBRID Client Connectivity Services Analyst

Company: Vaco Technology
Location: New York
Posted on: November 26, 2022

Job Description:

The Client Connectivity Services Analyst works on the Client Connectivity Services team, which is responsible for connecting clients to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected products and ensuring data is delivered accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.Your Primary Responsibilities :

  • Gathers and validates required data obtained from clients to establish connection to network and supports any lifecycle changes
  • Works with internal teams to implement relevant network and authentication configurations
  • Performs data delivery configurations with strict adherence to procedures
  • Navigates internal stakeholders to resolve client queries
  • Manages client expectations in accordance with defined turnaround times
  • Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements
  • Supports client queries via email and phone
  • Troubleshoots internal alerts and resolves accordingly
  • Accurately documents work performed utilizing the Knowledge Centered Service methodology
  • Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners
  • Contributes to department projects and works to meet the team objectives
  • Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriatelyAdditional Qualifications:
    • Excellent communication skills (oral and written) and customer service skills.
    • Strong analytical and problem-solving skills.
    • Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags"
    • Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe

Keywords: Vaco Technology, New York , HYBRID Client Connectivity Services Analyst, Professions , New York, New York

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