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Desktop Integration Technician

Company: NTT DATA Services
Location: New York
Posted on: November 26, 2022

Job Description:

Desktop Integration Technician - -22-04320
Onsite/Remote (Hybrid) in NYC, NY
1+yr Duration
W2 or C2C

Desktop integration technicians will be used to help deliver the end-state desktop solution for personnel. They will help evaluate the components that will be part of the desktop bundle, -inclusive of comparison with existing applications provided on the desktop. These logistics will include cut-over T-minus activities, documentation, hardware orders, delivery, installation, FDOB, etc. We are looking for a person to be able to contribute to many of the ongoing initiatives in some of these areas and to own engineering tasks from beginning to end. The candidate will have a very strong technical foundation, a strategic mindset, great communication skills, and the ability to collaborate well with others in a truly global team.
Responsibilities:


  • Engineer/sustain existing/new desktop-related technologies in the firm.
  • Ensure products meet the necessary security, supportability, and performance requirements.
  • Ensure we meet the business's expectations around user experience.
  • Create, review, maintain and update documentation.
  • Provide 3rd line support to investigate & troubleshoot root causes.
  • Dissemination of knowledge amongst peers.

    Must-Have Skills:


    • Desktop/Laptop or Server Hardware Knowledge and Management in an enterprise environment.
    • Extensive experience with common third-party tools used to manage/support large environments. i.e. SCCM.
    • Knowledge of common Windows Infrastructure i.e. Active Directory/GPO/Client/PKI.
    • Deep technical understanding of Windows operating systems up to and including Windows 10/Server 2019.
    • Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analyzing memory dumps, etc).
    • Experience in Automation and providing Self-service Capability.
    • Advanced scripting skills with PowerShell.
    • Experience designing technical solutions to meet complex business requirements.
    • Ability to write technical and operational management documentation (system design and engineering documents, operational run books).

      Desired Skills:


      • Experience with SCCM 3rd party vendor catalog.
      • Experience with System Center Orchestrator and SMA.
      • Experience in patching technologies (SCCM, Bigfix, Avanti, Shavlik)
      • Experience with Windows 10 Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)

        #LI-IST

Keywords: NTT DATA Services, New York , Desktop Integration Technician, Professions , New York, New York

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