Quality Assurance Analyst

Company: DISH
Location: Roseland
Posted on: November 26, 2022

Job Description:

Department Summary:DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming "need to achieve" to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH.Job Duties and Responsibilities:As a Quality Analyst I your responsibilities include:Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacksConfirm adherence to quality assurance guidelines to ensure 100% customer/client satisfactionProvide accurate, consistent and fair evaluations while providing clear and concise feedbackParticipate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of businessMeet all DISH's performance expectations, including but not limited to, satisfying all assurance, productivity standards and goalsRegular and predictable attendance#LI-TD4Skills, Experience and Requirements:As a Quality Analyst I, Qualifications include:Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrityHave the drive to learn and master DISH tools and resourcesBasic understanding of Google SuiteAppropriately organize, prioritize and monitor tasks for effective and efficient work completionAbility to display proper writing, communication and active listening skillsAssociates Degree is a plus; or a combination of education and experienceNo prior Quality Assusrance Experience neededBenefits:From versatile health perks to new career opportunities, check out our benefits on our careers website.Candidates need to successfully complete a pre-employment screen, which may include a drug test.Salary Range: USD $35280.00 - $55400.00 / Year

Keywords: DISH, New York , Quality Assurance Analyst, Professions , Roseland, New York