Construction Equipment Technical Advisor
Company: Jesco Inc
Location: South Plainfield
Posted on: January 27, 2023
Job Description:
Description: The Technical Advisor is responsible for providing
support to JESCO personnel and our customers to insure product
issues are being resolved in a timely manner. They will use their
industry experience, machinery background, and customer service
skills to engage problems proactively and communicate with internal
staff. This role is an influential part of the JESCO Technical
Service team driving repair best practices, equipment technical
leadership, and outstanding customer
experiences.Responsibilities
- Be a team member within the JESCO Technical Assistance Center
(JTAC) group
- Act as the primary technical support person for the shop &
field technicians and service department personnel in their
assigned area.
- Work directly with shop and field technicians in diagnosing
complex or difficult product issues to determine root cause and
corrective action needed.
- Provide assistance in performing equipment or component failure
analysis to determine if warranty coverage is applicable.
- Act as the principal internal contact for OEM service
personnel, engineers or product managers in resolving customer
product issues.
- Attend Customer at Risk (CAR) meetings in person or via
conference call.
- Evaluate technician capabilities and provide training and/or
recommendations to management to improve technical skills and
capabilities.
- Review fluid analysis results and provide recommendations to
internal or external customers on any correction action needed or
recommendations to improve results.
- Provide support to sales on any complex or new machine
attachment installations to insure equipment is installed in
accordance with OEM guidelines to minimize application
failures.
- Work with sales and product support to resolve machine
application issues, particularly those caused by machine
modifications, work tools and other attachments.
- Provide assistance to sales on high opportunity or new product
demonstrations.
- Work with key customers to help them improve maintenance
practices to increase machine performance, reliability and
uptime.
- Document and communicate as part of the JESCO Technical
Assistance Center (JTAC) team all major product issues and
resolutions to be shared across company service departments.
- Review branch service department's equipment and tooling and
provide recommendations to management in order for them to
effectively service specific equipment in their territory.
- Achieve Factory Level Technical Certifications for product
lines represented by JESCO
- Assist in technician recruiting initiatives and determining
qualifications and capabilities during interviews with
prospects.
- Assist Product Support Sales Representative (PSSR) team in
quoting large or complex repair jobs.
- Assist in performing trade evaluations on multi-unit deals or
high dollar value trades.
- Attend local Industry Association meetings as necessary.
- This role may require the employee to be engaged with customer
outside of normal daily working hours.Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off
- Short/Long Term Disability
- Growth opportunities
- American Funds/College America 529 Savings Plan (college
savings plan)
- Verizon Wireless discount
- EAP (Employee Assistance Program) - includes three (3) free
counseling sessions
- Paid Training
- Family owned and operated
- Long term job security
- Health and wellness
- Paid Holidays
- Discounts on products
- Above average industry payJESCO, Inc. is an equal opportunity
employer. All applicants will be considered for employment without
attention to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran or disability
status.Requirements:PI201457568
Keywords: Jesco Inc, New York , Construction Equipment Technical Advisor, Professions , South Plainfield, New York
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