Consumer Complaints Analyst

Company: Veterans Sourcing Group
Location: New York
Posted on: March 20, 2023

Job Description:

Consumer Complaints Analyst

Pay Rate: $17.97/hr
Location: New York
Prefer candidate NJ/NY so can go onsite 3 times a week but also open to remote from any US location but will need to work EST.
Contract to perm


Reports To: Manager
Legal Department, Consumer Complaints Division

Job Description:
The Consumer Complaints Analyst is responsible for investigating consumer complaints received from state insurance departments and other quasi-regulatory bodies and addressing the allegations in a response letter.

Job Accountability:
--- Conduct a thorough review of each complaint to ensure that all issues referenced by the complainant are investigated and addressed
--- Work closely with adjusters, underwriters and attorneys to provide complete written responses to regulators
--- Ensure that all pertinent information gathered during the complaint investigation that supports the insurer's position is included in the electronic case file
--- Monitor assigned workload to ensure that all complaints are responded to by the statutory response date
Required Skills:
--- Excellent verbal and written communication skills. Must have the ability to communicate with internal colleagues and regulators with a high degree of professionalism and confidence
--- Must have good interpretive skills
--- Must give meticulous attention to details
--- Must be well organized and work with limited supervision
--- Must be able to multi task and effectively manage competing priorities
--- Experience with Microsoft Office and SharePoint
Job Qualifications: Bachelor's degree required. Prior experience working as a paralegal for a law firm or corporate legal department of an insurance company preferred, but not required. A certificate from a Paralegal Studies program is a plus.

Keywords: Veterans Sourcing Group, New York , Consumer Complaints Analyst, Professions , New York, New York