VIP & Enhanced Support Analyst

Company: Barclays
Location: New York
Posted on: March 20, 2023

Job Description:

VIP & ENHANCED SUPPORT ANALYSTAs a Barclays VIP & Enhanced Support Analyst, you will be providing a global and regional elevated assistance which covers all aspects of technology to C-level executives and their PAs across the group. Moreover, you will provide 24x7x365 global support to all aspects of the executives' technology requirements. Lastly, as a Barclays VIP and Enhanced Support Analyst, you will directly report to the function global head and will provide technology assistance to Barclays VIPs in the New York region.Salary / Rate Minimum: $130,000Salary / Rate Maximum: $165,000THE MINIMUM AND MAXIMUM SALARY/RATE INFORMATION ABOVE INCLUDE ONLY BASE SALARY OR BASE HOURLY RATE. IT DOES NOT INCLUDE ANY ANOTHER TYPE OF COMPENSATION OR BENEFITS THAT MAY BE AVAILABLE.Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.WORKING FLEXIBLYWe're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.--If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances--Please discuss the detail of the working pattern options for the role with the hiring manager.WHAT WILL YOU BE DOING?

• Responding in a highly proactive and timely manner to all incidents flagged, and providing desk side 1st-3rd level technical and Application support competently
• Liaising directly with C-level executives to ensure a premium IT experience--
• Being a champion and maintaining exceptionally high standards of elevated support actively
• Leading and giving on-call assistance as required out of hours on rotational basis
• Possessing relationship management skills and acting as a central point of contact between the customer and other teams within technology
• Ensuring all activities & duties are carried out in compliance with regulatory requirements, Enterprise Wide Risk Management Framework & internal Barclays Policies & Policy StandardsWHAT WE'RE LOOKING --FOR:
  • Experience of assisting senior C-level executives
  • Background in latest technology systems and devices, such as; Apple products and associated corporate Apps i.e. M365 Mobile, Diligent Boards, InTune, ZScaler
  • Exceptional knowledge of Microsoft products in a large corporate environment including Outlook and the Office suiteSKILLS THAT WILL HELP YOU IN THE ROLE:
    • Broad knowledge of Corporate Rich Media solutions, Crestron, AV, WebEx, Clearsea
    • Home Solution Assistance, and -- ability to deal with home network technologies, broadband providers and vendors
    • Remote Access knowledge, VPN, RSA, Java & Citrix
    • Knowledge of Market Data products. Reuters & Bloomberg--WHERE WILL YOU BE WORKING?You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.

Keywords: Barclays, New York , VIP & Enhanced Support Analyst, Professions , New York, New York