Senior Analyst, Bizops and Growth
Company: Jerry
Location: New York
Posted on: May 28, 2023
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Job Description:
We'd love to hear from you if you like:Making a big impact with
a Forbes Top Startup EmployerWorking on products that have traction
(40X revenue growth in 4 years rated app in the insurance
comparison category)Solving problems in a huge market ($2T market
size)Working closely with serial entrepreneurs and seasoned leaders
who have scaled companies like Robinhood, Amazon, LinkedIn,
Wayfair, SoFi, Microsoft, etc.About the opportunity:We are looking
for a Senior Analyst, Bizops and Growth to own high impact
initiatives designed to help us scale. Since launching our mobile
app in 2019, we have amassed over 4M customers, expanded our
product offerings to multiple categories and scaled our team 10X.
As we enter the next phase of our growth, we are investing heavily
in evolving our core operational infrastructure to meet our growing
customer demand and ensure we are running at peak
efficiency.Reporting to our VP, Business Operations and Analytics,
you will act as a bridge between CX operations and product teams.
Partnering closely with Jerry's senior leaders in insurance
operations and sales/service, you will identify opportunities to
drive customer conversion and retention in our mobile app, as well
as promote operational excellence through process automation and
optimization. You will create data-driven recommendations to reduce
demand on our agents' time, optimize our internal work streams to
reduce OpEx and inefficiencies, and collaborate with our product
management teams to inform new feature development and improve our
in-app experience. We are looking for someone analytical and
process driven who can collaborate effectively across
organizations. If you are looking for an opportunity to make a
measurable difference in the lives of millions and help us disrupt
a massive industry, we'd love to hear from
you!Responsibilities:Develop insights and recommendations to drive
stronger conversion and retention through the mobile app by
analyzing call volumes, text volumes, and other sales and service
agent activities.Identify opportunities to automate manual
processes and optimize our operational efficiencyShare your
insights with product managers to inform product features and
strategies that will drive more activity through our automated
native app and reduce manual interventionDefine key metrics for
operational excellence including customer attributes to inform call
priority, agent effectiveness, etc.Partner with operations, product
managers, data analysts, carrier partners, and other key business
stakeholdersWhat we are looking for:Creative problem-solver: No
challenge is too complex, no issue is too hard, and "no" is not an
acceptable answerData-driven: You're extremely analytical and live
in data. At the same time, you're confident enough to make
decisions when the data is limitedTenacious: You're a hustler at
heart and you thrive under pressureSuper organized: You balance a
packed schedule, an endless to-do list, can manage a team, and
never let anything dropStrong communicator: Able to drive alignment
and communicate effectively to different audiencesIdeal
profile:Bachelor's Degree in economics, finance, statistics,
engineering, or related3-4 years of experience in management
consulting, venture capital, or business operationsJerry is proud
to be an Equal Employment Opportunity employer. We prohibit
discrimination based on race, religion, color, national origin,
sex, pregnancy, reproductive health decisions or related medical
conditions, sexual orientation, gender identity, gender expression,
age, veteran status, disability, genetic information, or other
characteristics protected by applicable local, state or federal
laws.Jerry is committed to providing reasonable accommodations for
individuals with disabilities in our job application process. If
you need assistance or an accommodation due to a disability, please
contact us at About Jerry:Jerry is building the first Super App to
save car owners time and money on all their car expenses. Drivers
deserve better. That's why we're committed to making shopping for
insurance, financing, maintenance, repairs, parking and more just a
few clicks, texts, or swipes away.Jerry is taking processes that
haven't substantively changed in decades and reimagining and
redesigning them. Using artificial intelligence, machine learning
and bots, Jerry eliminates the need for long forms and phone calls
while providing personalized services for all car-owners'
needs.Today, Jerry is the rated and most downloaded app in its
category and the fastest way to compare and buy car insurance. We
have more than 2M customers and we are just getting started. Join
our team of curious and passionate people who love tackling
real-world problems and be a part of building a revolutionary
product that's disrupting a massive market.Jerry was founded in
2017 by serial entrepreneurs and has raised more than $130 million
in financing.
Keywords: Jerry, New York , Senior Analyst, Bizops and Growth, Professions , New York, New York
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