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IT Support Technician

Location: New York
Posted on: May 28, 2023

Job Description:

Company Description
Teneo ( is a global CEO advisory firm. Working exclusively with the CEOs and senior executives of the world's leading companies, Teneo provides strategic counsel across their full range of key objectives and issues. Our clients include a significant number of the Fortune 500 and FTSE 100, as well as other global corporations.
Integrating the disciplines of strategic communications, investor relations, digital advisory, diversity & inclusion, management consulting, physical & cyber risk advisory, financial advisory, corporate governance advisory, political risk advisory, and talent advisory, Teneo solves for the most complex business challenges and opportunities.
Job Description
The role of the IT Support Specialist is to provide technical support to telephone requests and e-mails from all staff. They will ensure support issues are managed promptly and appropriately or escalated to the relevant members of the IT team. They will be an integral part of the IT team in undertaking projects necessary for the smooth running and progressions within the business.
--- Provide first and some second level technical support to telephone and email requests from users for all PC hardware, software, phones, AV equipment as well and associated peripherals
--- Promptly respond to requests and cases from end users (both local and remote) by troubleshooting and/or researching and providing the appropriate resolution
--- Develop and document internal IT processes and procedures
--- Log support calls and document their outcome to facilitate the resolution of common queries
--- Redirect or escalate support requests as appropriate to members of the team and third parties
--- Pro-actively provide information to users on the progress of outstanding support calls
--- Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
--- Install and configure operating systems and software to agreed standards under the direction of the IT Manager
--- Provide training/answer questions to end users for adopting new technology/IT practices
--- Work closely with other IT staff members to acquire additional technical and non-technical knowledge
--- Follow up with end user to ensure issue has been resolved
--- Assist in the compilation of the support team's technical documentation, guidelines and procedures and ensure they are disseminated to users
--- Always provide a professional, courteous, and rapid response to individual users
--- Excellent customer service skills
--- Proficiency in MS Excel, Work and Outlook required
--- Must be organized and be able to work in a fast-paced environment
--- Microsoft Windows Operating Systems (desktop and server platforms - Windows 7/8/10 and Server 2012-2016)
--- Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, switching and routing
--- Some scripting experience, preferably with PowerShell
--- Maintenance/monitoring of antivirus solutions and software packages
--- Virtualization solutions (Hyper-V)
--- CompTIA A+/Net+, CCNA, Microsoft, or related certification a plus
--- Work experience - 2+ years in IT Support
--- Language - Must be fluent in English (verbal and written)
--- Education - Bachelor's degree or equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.

Keywords: HUMANITY INC, New York , IT Support Technician, Professions , New York, New York

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