IT Desktop Support Analyst

Company: Richemont
Location: New York
Posted on: May 28, 2023

Job Description:

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
IT DESKTOP SUPPORT ANALYST - NEW YORK, NY
Role Overview
Provide business users with technical support and ensure proper handling, escalation and resolution.
Responsibilities

• Provide level 2 technical support to the business on a day to day basis.
• Troubleshoot, configure, maintain, and deploy laptops and other devices via (but not limited to) SCCM/Service Now, Workspace One and Microsoft Intune.
• Ensure proper ticket handling /resolution of incidents and requests via ServiceNow.
• Provide exceptional installation of hardware and software components to the business community including executive staff and CEO's.
• Actively contribute to updating IT documentation including asset management processes.
• Participate in various retail and corporate IT projects i.e., Rollouts / Updates.
• Keep up to date with technological developments related to the industry.
• Excellent analytical skills, logical thinking, and good problem-solving skills and techniques.
• Full understanding of MS Office Suite/0365/Active Directory and network troubleshooting.
• Troubleshoot and configure Apple devices such as iPhones, iPads and MacBook Pro's.
• Ability to work with external vendors to conduct repairs / maintenance updates on devices.
• Utilizes internal Knowledge Base and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
• Provide A/V support including MS Teams rooms, Polycom devices, on and off site meeting setups and conference room support.
• Able to work independently and as a team and collaborate with other L1 and L3 teams when needed. Qualifications
  • 3-5 year minimum of IT / customer support experience required.
  • Computer Information systems or equivalent associates degree, CompTIA A+, Network+ preferred.
  • Knowledge of MS operating systems including Windows 10, Microsoft Office Suite, Microsoft Teams and Adobe products.
  • Network knowledge and troubleshooting skills including basic knowledge of boutique and office environments.
  • Efficient in verbal and written skills to properly communicate with technical teams and business community by breaking down technical lingo.
  • Strong organizational skills and asset management techniques and procedures. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
    Expected Salary Range: $85,000 - $95,000
    Salary will be negotiated based on relevant skills and experience.
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Keywords: Richemont, New York , IT Desktop Support Analyst, Professions , New York, New York