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Production Support Analyst

Company: Diverse Lynx
Location: Edison
Posted on: May 28, 2023

Job Description:

Job Title: Production Support Analyst Type: Permanent Location: Remote Relevant Experience: 4+ years Critical Needs

  • 4+ years on L2 Support involving Salesforce applications (Salesforce Service cloud)
  • Provide end-to-end production support on Salesforce Applications and Integrations
  • Identify the production issues, perform Root Cause Analysis (RCA) and provide the best solution for the Incidents.
  • Should have knowledge on Salesforce cloud platform Service/Sales
  • Should have experience in API, SQL, SFDC
  • Experience on ServiceNow IT service management tool, Splunk, Dynatrace Desirable Needs
    • Strong knowledge of Salesforce platform services, data and security model
    • Strong analytical and technical problem-solving skills.
    • Result-focused, team oriented professional with a strong work ethic.
    • Strong verbal communication skills with the ability to present technical details to a non-technical audience and prepare clear and concise written documentation
    • Having HealthCare Domain knowledge is preferrable Roles & Responsibilities
      • Address the incidents assigned and perform RCA and redirects to right technical team
      • Develop strong support documentation
      • Highlight potential risks or malfunctions and act proactively to resolve issues.
      • Act as the escalation point for all technical production issues specific to application.
      • Leverage in-house synergies through collaboration with internal stakeholders.
      • Create knowledge base materials dedicated towards operational efficiency(KEDB)
      • Available for On-Call support during weekends.
      • Tracks and responds to Incidents, and requests for information.
      • Identifies problem causes and provides resolution or escalation.
      • Creates reports and share them with Stakeholders
      • Creates and run scheduled reports, adhoc reports and customized analytical reports

Keywords: Diverse Lynx, New York , Production Support Analyst, Professions , Edison, New York

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