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Senior Specialist Production Services Application Support

Company: Bank of New York Mellon
Location: New York
Posted on: September 19, 2023

Job Description:


Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Sr. Specialist, Production Services Application Support to join our Markets Technology Production Services team. This role is located in New York, HYBRID.

In this role, you'll make an impact in the following ways:

  • Lead the production support team and work closely with the Liquidity and Margin Services businesses and Engineering teams to administer and support applications and workflows used by them.
  • Build, manage and cultivate relationships with all internal and external technology stakeholders and departments, including middle office and operations, compliance as well as external technology providers to the firm.
  • Investigate, manage and drive solutions to technological issues for our business partners to provide top tier service, timely restoration and response times for our partners.
  • Manage and provide production oversight and control functions to improve stability and awareness of all changes to the production environment.
  • Learn and participate in the development, deployment and utilization of various monitoring systems to improve issue visibility and provide proactive high-quality support.
  • Work and collaborate as part of a dynamic and fast paced global team to support an international business across the globe.
  • Ensure knowledge base is maintained and updated regularly for smooth operations.
  • Involve in preparation and execution of the resiliency efforts within the firm.
    To be successful in this role, we're seeking the following:
    • Experience, 5+ years of hands-on experience in the Production Services in a Financial Services or equivalent professional environment.
    • Experience in Middle office or trading environment.
    • Possess good organizational skills and a keen attention to detail to anticipate any potential issues.
    • High sense of urgency as it pertains to business needs, ability to multitask and work in a high input environment.
    • Experience and participation in Disaster Recovery exercises.
    • Experience in providing support for different technologies and platforms (Windows, Linux, Cloud, Rest Service, Webservice, MQs, Kafka etc ).
    • Experience in Automation improvements (Scripting, DevOps).
    • Good technical knowledge in supporting Java, .Net, Unix Shell script, Datawarehouse based applications.
    • Good knowledge and working experience on automationmonitoring tools like Ansible, Selenium, Moogsoft, Thousandeyes, Prometheus, etc.,
    • Strong hands-on experience in UNIX and Scripting knowledge (python, shell).
    • Working knowledge of SQL Databases & basic network configuration.
    • Batch Monitoring & Job scheduling tools like ESP, Autosys & Control M.
    • Good working experience in setting up and using monitoring tools (App D, Splunk, MoogSoft).
    • Willingness to work in shifts and weekends on a rotational basis.
      At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
      • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
      • Bloomberg's Gender Equality Index (GEI)
      • Human Rights Campaign Foundation, 100% score Corporate Equality Index
      • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
      • 100 Best Workplaces for Innovators, Fast Company
      • CDP's Climate Change 'A List'
        Our Benefits:

        BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

        Manages a medium to large-sized or multiple small teams responsible for Production Services activities. Develops business plans and implements long range projects.Works with the other leads, supporting technology teams and customers to determine an understanding of the work and expectations required to be delivered by the team. Manages resources and assigns tasks to the team members. Assists team members in delivering outputs as needed. Prepares and distributes ad-hoc and scheduled reports. Uses a data driven approach to work with all stakeholders in order to bring about continuous process improvements, create plans to bridge process gaps, and produce data driven analyses to measure critical success factors and key performance indicators across relevant processes and services.Manages a team of analysts. Coaches, trains and guides stakeholders and team members. Motivates analysts to maximize their contributions and encourage professional growth.Participates in the recruiting process; instructs, assigns, directs and reviews the work of the team; prepares performance reviews and provides ongoing feedback.Establishes and ensures compliance with policies and procedures for activities within the group.Implements and leads strategic projects consistent with long-range Production Services plans. Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred10-12 years of related experience required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

        BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $98,000 and $216,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
        This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

        Employer Description:

        For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

        EEO Statement:

        BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: Bank of New York Mellon, New York , Senior Specialist Production Services Application Support, Professions , New York, New York

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