CRM Systems Analyst

Company: OEC Group
Location: New York
Posted on: September 19, 2023

Job Description:

OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!
What we're looking for
eCommerce Systems Analyst with 4+ years of experience optimizing sales & marketing (CRM), external partner data integrations (EDI/API), and corporate eCommerce portal services.
Fluency in Mandarin is a plus!
What you will do:
Collaborate with business stakeholders to understand their needs.
Analyze requirements to define initiative/project scope and objectives.
Analyze as-is system workflows, to identify gaps and improvement opportunities.
Document comprehensive business requirement with quality.
Design solutions that align with business goals.
Develop, configure, and implement system solutions / integrations, per business requirement.
Develop and execute test plans.
Create and maintain comprehensive documentation of system configurations, customizations, processes and procedures.
Manage from demand/requirement, design, development to release of CRM/eCommerce solutions.
Coordinate cross functional IT and non-IT teams (Developers Infra, QA, Data, PM, BA) to deliver IT solutions and integrations.
Enhancement: validate change request completeness, perform feasibility and subsequent change control, deployment, design and/or request fulfillment process.
Incident/Defect: as the escalation for L1 service desk, perform system level triage, resolution and/or escalation.
Monitor and optimize system performance.
Create and maintain service/system operation knowledge base.
Create and maintain knowledge articles so more efficient operation can be achieved to shift-left/empowering service desk whenever possible.
Support user and IT team training.
Who you are:
You are known for being able to facilitate cross business/technical discussions effortlessly and has a knack in understanding underlying needs behind words.
You are passionate about designing and delivering solutions to increase visible business value and improve people's day to day work efficiency.
What you should know / have:
Strong (Design, Support, Deploy) knowledge in as many areas as below:
CRM platform (SugarCRM, Salesforce, MS Dynamics)
EDI (ANSI X12, EDIFACT) / API (REST, SOAP) integration
eCommerce B2B portal solution development (HTML / CSS / JavaScript / PHP / Python)
RPA (UI Path, Automation Anywhere)
Project management competencies
PMP, SDLC, Agile / Scrum
Work schedule:
New York Office: 9 am-6 pm EST (Hybrid)
Work Experience & Education
4+ years of relevant experience with a proven track record of solution design and delivery projects/initiative in eCommerce solutions (CRM, portal and/or EDI/API).
Prior experience in logistics / freight forwarding / NVOCC business highly preferred.
Bachelor's degree or higher in Computer Science, Information Systems, or a related field.
Salary Range
$120,000-$140,000 annually based on education and experience level.
Perks & Benefits of OEC Group
After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:
Full Health Insurance Coverage (Medical Vision and Dental) - Paid for by the company
Life and Accidental Insurance Coverage
Vacation/ Personal/ Floating Days
Biannual Performance Review with opportunities for mid-year salary adjustment and year-end bonus (contingent upon company financials and on-the job performances)
401K Retirement Plan with up to 3% company match
About OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.
Company Culture
OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities!
OEC Group is an Equal Opportunity Employer.
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Keywords: OEC Group, New York , CRM Systems Analyst, Professions , New York, New York