CRM Systems Analyst
Company: OEC Group
Location: New York
Posted on: September 19, 2023
OEC Group offers hybrid work, competitive salary, a full
benefits package, opportunities for professional growth and so much
What we're looking for
eCommerce Systems Analyst with 4+ years of experience optimizing
sales & marketing (CRM), external partner data integrations
(EDI/API), and corporate eCommerce portal services.
Fluency in Mandarin is a plus!
What you will do:
Collaborate with business stakeholders to understand their
Analyze requirements to define initiative/project scope and
Analyze as-is system workflows, to identify gaps and improvement
Document comprehensive business requirement with quality.
Design solutions that align with business goals.
Develop, configure, and implement system solutions / integrations,
per business requirement.
Develop and execute test plans.
Create and maintain comprehensive documentation of system
configurations, customizations, processes and procedures.
Manage from demand/requirement, design, development to release of
Coordinate cross functional IT and non-IT teams (Developers Infra,
QA, Data, PM, BA) to deliver IT solutions and integrations.
Enhancement: validate change request completeness, perform
feasibility and subsequent change control, deployment, design
and/or request fulfillment process.
Incident/Defect: as the escalation for L1 service desk, perform
system level triage, resolution and/or escalation.
Monitor and optimize system performance.
Create and maintain service/system operation knowledge base.
Create and maintain knowledge articles so more efficient operation
can be achieved to shift-left/empowering service desk whenever
Support user and IT team training.
Who you are:
You are known for being able to facilitate cross business/technical
discussions effortlessly and has a knack in understanding
underlying needs behind words.
You are passionate about designing and delivering solutions to
increase visible business value and improve people's day to day
What you should know / have:
Strong (Design, Support, Deploy) knowledge in as many areas as
CRM platform (SugarCRM, Salesforce, MS Dynamics)
EDI (ANSI X12, EDIFACT) / API (REST, SOAP) integration
/ PHP / Python)
RPA (UI Path, Automation Anywhere)
Project management competencies
PMP, SDLC, Agile / Scrum
New York Office: 9 am-6 pm EST (Hybrid)
Work Experience & Education
4+ years of relevant experience with a proven track record of
solution design and delivery projects/initiative in eCommerce
solutions (CRM, portal and/or EDI/API).
Prior experience in logistics / freight forwarding / NVOCC business
Bachelor's degree or higher in Computer Science, Information
Systems, or a related field.
$120,000-$140,000 annually based on education and experience
Perks & Benefits of OEC Group
After successfully completing and passing a standard 90-day
introductory period the employee is provided with the following
benefits package. This includes:
Full Health Insurance Coverage (Medical Vision and Dental) - Paid
for by the company
Life and Accidental Insurance Coverage
Vacation/ Personal/ Floating Days
Biannual Performance Review with opportunities for mid-year salary
adjustment and year-end bonus (contingent upon company financials
and on-the job performances)
401K Retirement Plan with up to 3% company match
About OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight
forwarding companies. We provide our customers with import and
export services, as well as, door-to-door services for both
international and domestic needs. We remain competitive by offering
a wide range of logistics services, including: ocean and air
freight, rail, trucking, warehousing and distribution, customs
brokerage, cargo insurance and more.
OEC Group provides a fun, family-oriented work culture. We are a
well-established company that is continually growing and looking
for strong team players. We often host company outings such as team
dinners, holiday parties, company picnics, and team building
OEC Group is an Equal Opportunity Employer.
Keywords: OEC Group, New York , CRM Systems Analyst, Professions , New York, New York
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