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QA Complaint Analyst Intern

Company: Werfen
Location: Orangeburg
Posted on: February 12, 2024

Job Description:

OverviewWerfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company's business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA. Position Summary:Performs entry level failure analysis of product quality complaints of a routine nature requiring application of logic, understanding of general and specialized laboratory methods, techniques, and instruments ResponsibilitiesKey AccountabilitiesEssential Functions:

  • Develops skills to investigate product quality complaints.
  • Enters all investigation results into the complaint module in SAP.
  • Catalogue and manage product lot retains.
  • Will develop ability to schedule own investigation activities in accordance with assignments and priorities.
  • Acquires supporting information from scientific literature, IL instrument operator's manuals, assembly documents or other IL groups as required.
  • Performs other related duties as assignedSecondary Functions:
    • May perform, as professional judgment and experience are developed, an expanded range of complex complaint investigations. Assignments may be specific to instrument type.Budget Managed (if applicable)
      • N/AInternal Networking/Key Relationships
        • To be determined based on department needsAdditional Skills & Capabilities:
          • Strong skills with Excel required QualificationsMinimum Knowledge & Experience Required for the Position:
            • Currently pursuing B.S. in (Life) Science with a minimum of 2 college semesters complete.
            • This will be a training and development assignment, with the incumbent progressively acquiring experience. International Mobility:
              • Required: NoTravel Requirements:
                • N/AIf you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV. The hourly wage range Werfen reasonably expects to pay for the position is $21 to $28. Compensation is reasonably based upon multiple factors including education, relevant experience, skillset, knowledge, and specific needs of the business. Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V. We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

Keywords: Werfen, New York , QA Complaint Analyst Intern, Professions , Orangeburg, New York

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