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Product Support Analyst

Company: Epiq Systems, Inc. -
Location: New York
Posted on: July 9, 2024

Job Description:

locations IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District time type Full time posted on Posted 6 Days Ago job requisition id R0028238
It's fun to work at a company where people truly believe in what they -are doing! Job Description: Job Summary:The Product Support Analyst provides second level support for internal and self-service customers. The analyst will assume ownership of support cases assigned by the Global Support team and will follow through until the issue has been closed or reassigned to another individual or department. If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product development team to advance the resolution of the issue in a timely manner. Advanced troubleshooting knowledge and good problem-solving skills are required for this position. The support responsibilities described above will take up about 60% of the candidate's time. In addition, the Analyst may participate in the Quality Assurance testing activities for the products.Friday - Tuesday, 6:00 PM to 3.00 AM IST -FlexibleJob Responsibilities:Provides product support to internal users and self-service clients.Works closely with level 1 support, software engineers, business analysts, and quality assurance analysts to triage reported software issues.Analyses application logs and investigates root cause for reported issues.Builds database queries to investigate data related issues.Maintains knowledgebase of known issues and resolutions or workarounds.Required Skills :B.Tech/B.E/B.Sc degree in Computer Science or related engineering streams.Working knowledge of bug/incident tracking systems such as Service Now and Azure DevOps.Experience in database analysis with the ability to read, write, and execute basic SQL queries.Experience with cloud based platforms such as AWS or Azure preferred.Good communication skills (Verbal and Written).3+ years' experience in Software Engineering, Quality Assurance, DevOps or a related field.Ability to understand software development terminology and concepts.Ability to multi-task and work separate issues in a fast paced & dynamic company environment.Demonstrated ability to work independently with limited direction or as part of a team.Flexibility to work in shifts If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. locations IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District
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Keywords: Epiq Systems, Inc. -, New York , Product Support Analyst, Professions , New York, New York

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