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Big Data Adoption Services Senior Consultant

Company: Informatica
Location: New York
Posted on: June 13, 2018

Job Description:

Our TeamOur Adoption Services team plays one of the most important roles at Informatica: we ensure our customers quickly receive value from their investment, are successful with their implementation, and ultimately renew their subscription. Renewals are the lifeblood of software as a service companies such as Informatica, and our team is a key component in achieving our company's mission.We work on highly visible projects with our most strategic customers, including many of the largest and most well-known companies in the world, to solve their digital transformation challenges using our latest technologies.
Our Ideal Candidate
You're not the ordinary consultant. Rather than working with only a few customers each year, you enjoy engaging with a new high-profile customer every few weeks. And rather than implementing just a handful of solutions, you will be rapidly architecting and building dozens of new customer use cases.You'll keep your technical skills sharp with not only the latest Informatica technologies, but also the other Big Data ecosystem components such as Hadoop, MapReduce, Spark, AWS and Azure. And most importantly, you have passion and a drive to succeed in guiding customers and stakeholders through all the capabilities of our products and solutions. Whether it's a best practice session for a new customer, addressing technical pain points, or enabling a team on our technology, you're willing to take the time to provide deep explanations and explore creative solutions.You find a collaborative work environment rewarding yet are equally adept at working independently.As an influential and effective teacher, you are eager to share your knowledge and best practices and to develop and sustain an open line of communication with your supervisor and teammates.
Your Opportunity
You will deliver Adoption Services to strategic customer projects, both in-person and remotely while working from home (you can be based anywhere in the U.S.), providing architecture and design, installation, configuration, use case development and solution implementation advice. As your skills and experience grow, you will be able to grow your career with Informatica, either in expanded and more senior technical roles, or into leadership roles within Adoption Services or other parts of the company.
Your Responsibilities
Big Data Adoption Services Consultants are responsible for providing to our customers expert technical services, training and mentoring on Informatica's Big Data products, which includes:
Managing adoption services for 5-10 accounts simultaneously working with each towards their implementation successProject work including architecture planning, implementation planning, product installation and configuration, use case template development, performance assessments and environment assessmentsDelivering presales workshops and assessments regarding Big Data uses and potential solution architecturesContributing to knowledge management activities to encapsulate knowledge and provide a foundation for successful Big Data and Hadoop integration project execution through continuous improvementMentoring less experienced staff to assist with technical and functional product-related questions/issuesProviding specialized services (for example, performance-related configuration or other "proof-of-concept" work) for implementation partners or for customersProviding renewal rescue activities that may include customer problem resolution, use case design and development and product feature demonstration and applicationAssisting customers in both technical implementation and functional implementation efforts to ensure customer success. Functional implementation may include rollout strategies and planning for end user deployments of products that support enterprise metadata management and self-service analytics in a Hadoop environmentProviding expert knowledge transfer sessions on topics such as new features, common use cases and solution design to ensure customers and partners can continue to maintain and drive forward the successful product and project foundation we have initiated with our Big Data SolutionsMaintaining the most extensive skill level in Informatica Professional Services on our Big Data Products and related technologiesProviding feedback to Informatica R&D teams based on customer use-cases, functional requirements and product enhancement requests
Your Qualifications
Successful candidates will possess technical aptitude, strength in written/verbal communications, ability to create and deliver technical presentations, and strong client management skills to guide successful projects in this highly visible and fast-moving market.
Additional required qualifications for this role include:
Bachelor's degreeConsulting experienceExperience building data integration processes in Informatica products or competing software productsStrong Linux/Red Hat skills Familiarity with common Hadoop security technologies including Kerberos, Active Directory, Sentry, Ranger and other protocolsFamiliarity with cloud hosted environments such as Amazon Web Services and Microsoft AzureAdministration skills in Hadoop ecosystems, such as Cloudera, Hortonworks or MapR, or aptitude to learn these skillsAbility to present and address complex architectures and development issuesAbility to troubleshoot complex environments with multiple products used to achieve a solutionAbility to manage customer escalations including project scope, product issues, and shifting customer priorities and demands is requiredFluency in EnglishWillingness to travel up to 50%

Keywords: Informatica, New York, Big Data Adoption Services Senior Consultant, Professions, New York, New York

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