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Customer Service Representative (CSR) - Freight Forwarding - Ocean

Company: Freight Systems
Location: New York
Posted on: June 13, 2018

Job Description:

Customer Service Representative (CSR) - Freight Forwarding - Ocean Job Description: Customer Service Manager Company Profile: We re an International Freight Forwarding Company offering a multitude of services to meet your business needs. We believe in delivering logistical services on time. That s why customers in over 30 countries around the world rely on our expertise to manage their day to day logistic needs.Our extensive portfolio of services, rapidly increasing geographical coverage and systematic operations have helped us establish ourselves as one of the leading International Freight Forwarders in the world.At Freight Systems, customer experience will always be the heart of our operations. Our approach to work is simple - identify customer needs, provide timely solutions, measure customer satisfaction and improve the speed at which services are brought to the customer s work place.We strive to achieve excellence for all our customer s needs and are excited to announce the need to grow our New York Team with the addition of a Customer Service Representative.WHY Freight Systems? A position at Freight Systems in not just a job, but the beginning of a career.Unique opportunities for personal and professional development.One of the leading FREIGHT FORWARDING COMPANIES in the world! We will help to shape your career path for growth anywhere in the world.Job Description: As a Customer Service Manager, you will be responsible for making bookings on our ERP software, creating bookings with carriers and scheduling pickups with local truckers. One will also be responsible for all correspondence with our overseas office, agents and sales team via phone/email which is necessary for this operation.Handling of export shipments from overseas offices, agents and domestic sales team.Making sure that costs and sell rates are accurate before movement of freight.Creating bookings on FSL's ERP software.Contacting Shippers to enquire about the readiness of cargo, cargo dimensions, no. of pieces, type of commodity, weight, pick up location, etcMake bookings with carriers and maintain cut-off timelines (Document Cut off Date, Sailing Date and Arrival Date).Negotiating rates with local truckers, scheduling and monitoring pickups.Ensure 100% consistency within documentation, freight received, freight hand-over and booking.Sending periodic updates with all information on ERP such as:Pick-up statusCargo readiness statusAgent updatesCustomer updates,Attaching docs received from customers such as Commercial Invoice, SLI, and Packing list.Responding to emails/enquiries/shipments in a timely manner.Coordinating with Shipper, Trucker and Warehouse to ensure the cargo reaches on desired date from Origin to Destination.Qualifications: 4 Year degree preferred but not mandatoryWell-organized performer, attention to detail and strong sense of follow-up (Via phone and email)Strong communication skillsAbility to work in a fast paced environmentAbility to multi taskComputer proficiency5 years of work-experience with a focus on Ocean Exports - Freight ForwarderUS Citizenship/Legal Permanent Residents only (No H1B/work visas are being sponsored)If you would like to pursue a career with us,PLEASE CLICK APPLY BELOWAssociated topics: associate, call center specialist, customer service, platform support, rep, representante de servicio al cliente, representative, technical assistant, technical support, telephone service representative

Keywords: Freight Systems, New York, Customer Service Representative (CSR) - Freight Forwarding - Ocean, Professions, New York, New York

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