Global Logistic Support Associate
Location: New Hyde Park
Posted on: October 12, 2018
Sorry, Visa / sponsorship not available. Global Logistic Support Associate World Courier, a business unit of AmerisourceBegen designs world-class logistics and supply chain programs in complete alignment with customers business goals. With 2,000 associates across 50 countries in 140 company-owned offices, World Courier delivers ultimate peace of mind for the transport and storage of time- and temperature-sensitive products. For more than 45 years, only World Courier has delivered the unsurpassed knowledge, global reach and flawless supply chain execution needed to become the most trusted specialty logistics company in the world. We invite you to explore the award-winning culture, people, rewards and opportunities that make World Courier so special. Make your next career choice a confident one. We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Healthcare for associates and eligible dependents, same-sex and domestic partners Paid time off, including vacations and holidays Paid volunteer time off Life insurance and disability protection Pet insurance Employee Stock Purchase Program Retirement benefits and more Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures. Job Description The Global Logistic Support Associate is responsible for operations support of international customer service representatives and works on hybrid customer service/operations responsibilities. Flexibility in work schedule 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Responsibilities: Demonstrating professionalism on the phone and in the office. Working together as a team with all departments and offices. Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations. Complies with all appropriate policies, procedures, safety rules and regulations. Performs related duties as assigned. Assisting in the training of new employees. Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.) Hybrid operational support Booking and Dispatching Shipments for jobs entered by Intl Customer Service. Executing non-gateway exports. Obtaining USDA 16-4 on behalf of Intl Customer Service from the USDA. Setting up non-gateway agents with supplies (i.e., Hard Copy MAWB) Maintaining and Managing Standard flight browsers. Providing clear and precise instructions to the domestic agents for effectively handling jobs. Entering GTC serial numbers in jobs Routing shipments on the next reliable & direct flights out. Run Status less than 53 report. Customer Service Compliance Support TSA Checks/Audits. SED/AES audits. Reviewing and following Clients SOP s for specific handling procedures. Requirements: High School Education and /or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires two (2) to four (4) years directly related experience. Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills Apply Below
Keywords: AmerisourceBergen, New York , Global Logistic Support Associate, Professions , New Hyde Park, New York
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