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Outbound Transportation Lead

Company: Glossier
Location: New York
Posted on: April 18, 2019

Job Description:

Overview:As the outbound transportation lead you will be responsible for managing the performance of our network of parcel carriers that deliver from our fulfillment centers in the US and UK to our customers. This will include monitoring delivery metrics, determining root cause of exceptions and providing feedback to cross-functional partners, particularly the customer experience team. You will also contribute to strategic decisions like adding new delivery partners, new service offerings and developing the overall outbound network strategy.6 Month Expectations:* Be the subject matter expert on all outbound transportation matters from operational performance to financial impact* Implement score card for each transportation partner and participate in MBR with each carrier* Create process for monitoring and sharing on-time delivery performance and create feedback mechanism to customer care team* Understand most common defects by carrier and develop continuous improvement strategy12 Month Expectations:* Contribute to how outbound transportation network should evolve with Growth of Glossier* Develop deep understanding of how customer satisfaction is affected by transportation issues and create mechanisms to make improvements based on those insights.Skills & Qualifications:* 2+years experience in a similar operational role* Bachelor's degree, quantitative or business discipline preferred* Proficient at Excel* Experience in ecommerce is preferred* Experience with international parcel shipping preferredAbout GlossierGlossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.

Keywords: Glossier, New York , Outbound Transportation Lead, Professions , New York, New York

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