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Customer Success Architect

Company: VMware Inc
Location: New York
Posted on: April 18, 2019

Job Description:

As a Cloud Customer Success Architect you will use your knowledge and experience to help drive VMware s product adoption with key customers. We are looking for a person who has the right mindset to be a part of an elite team of architects focused on making our customers successful. You must possess a unique blend technical and customer facing skills; be an out of the box thinker, and the directly engage all stakeholders customers and VMware internal resources. VMware is a fast-paced environment, the successful candidate will wear many hats, and your work will have a real impact on the direction of new products, critical to VMware s success, primarily focused on VMware Cloud on AWS (https://cloud. vmware. com/vmc-aws) #VMWonAWS. You ll be part of a bright team that embraces open communication, empowerment, innovation, teamwork and a shared focus on customer success. Requirements

  • Design and develop innovative solutions to customer requirements using VMware s Cloud Services
  • Assist in the development of standard reusable VMware consulting service offerings, including definition of tasks, deliverables and standard estimates
  • Participate in the pre-sales process to understand customer business and technical objectives and product requirements
  • Document best practices deploying, configuring and managing VMware Cloud on AWS, integration the AWS native services and an ecosystem of partner solutions
  • Deliver on-site and remote workshops, create a publish customer facing content that includes all of the above areas
  • Maintain per-customer view of reported issues, regularly communicate with customers, sales account teams and Product Management and Engineering
  • Successful track record deploying and managing workloads in public cloud environments
  • Drive client and internal resources and activities to ensure deliverables within scope and time
  • Develop/improve workflow for more efficient delivery and reduced overall customer time to value
  • Work closely with Product Management and Engineering to drive customer satisfaction as well as product supportability improvements
  • Ability to travel: 30-40% Professional Qualifications
    • The ideal candidate would havestrong background with network architecture and networking protocols (CCNP-level or equivalent)
    • Experience managing production data center or service-provider network environments
    • Domain level understanding of Public Cloud Infrastructure & Network Architecture, Network Design, Virtualization, Application Management and Security
    • 8+ years of relevant experience
    • At least 5 years experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
    • Extensive experience with Public Cloud environments such as AWS, Microsoft Azure, Google Cloud Platform, IBM Cloud, Rackspace, Virtustream, DigitalOcean, etc.
    • Experience working with modern software development methodologies, supporting DevOps, CI/CD Pipeline efforts, as well as infrastructure design and development
    • Knowledge of VMware s full Software-Defined Data Center (SDDC) stack
    • Working knowledge of at least one scripting language
    • Exceptional learning, communication (written and verbal, internal and external) and presentation skills
    • Ability to work well in fast-paced environment with constantly changed priorities
    • Ability to work collaboratively with product development team on problem troubleshooting and driving product improvements
    • B. S./B. A./M. S. degree or equivalent technical training

Keywords: VMware Inc, New York , Customer Success Architect, Professions , New York, New York

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