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Air Freight Import Supervisor

Company: Hellmann Worldwide Logistics North America
Location: Edison
Posted on: November 11, 2019

Job Description:

Hellmann Worldwide Logistics is looking for an Air Freight Import Supervisor to join our North America team in Edison, NJ.

About Hellmann Worldwide Logistics
Founded in 1871, our company started with one man, Carl Heinrich Hellmann, using a horse-drawn cart to deliver parcels in and around the town of Osnabrueck, northern Germany. Four generations later, Hellmann is a family-owned company with a worldwide network of 20,500 people in 489 branches in 173 countries.

Why work at Hellmann
--- Excellent opportunities for career growth
--- Industry leading and affordable benefits package
--- Generous paid time off benefits
--- Great culture with strong family values and a collaborative work environment
--- Direct access to branch and operational leadership

What we are looking for
--- Organizational skills
--- Time management and prioritization
--- Customer-focused
--- Adaptable / flexible to high-pressured environment
--- Excellent communication skills
--- Solid knowledge of freight forwarding principles
--- Leadership skills - able to train, coach, and develop subordinates

What you will do
--- Actively pursues feedback from their team members and customers to identify opportunities to increase service levels, productivity, and profitability
--- Monitors file profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability
--- Provides management with objective feedback regarding vendor performance levels, escalates issues in a timely manner to ensure best level of service
--- Responsible for the resolution of external disputes and collections ensuring their timely resolution
--- Manages and addresses all escalations in regards to file profitability - audit and identify files with loss or low margin and work with their team members to determine root cause and implement corrective action
--- Measures, analyzes, and improves external or internal KPIs for area of responsibility
--- Sets up estimated cost and revenue charges based on customer quotations or established contract rates
--- Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
--- Ensures all assigned employees are trained, certified, and re-certified periodically on internal and external standard operating procedures and regulatory requirements
--- Serves as a liaison between the client, vendors and government agencies
--- Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales

What you will need
--- Associate's Degree (A.A.) from a two-year college or Bachelor's Degree or equivalent, preferred. Combination of education and work experience will be considered in lieu of educational requirement
--- High School Diploma or GED required
--- Minimum five years of experience in an airfreight import agent role required
--- Two years of prior experience in a supervisory role preferred
--- Completion of any industry related course is an asset

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties or requirements. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. Hellmann is an equal opportunity employer. Hellmann does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law.

Keywords: Hellmann Worldwide Logistics North America, New York , Air Freight Import Supervisor, Professions , Edison, New York

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