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Patient Services Rep

Company: RWJBarnabas Health
Location: West Orange
Posted on: January 17, 2020

Job Description:

Location:
Ob/Gyn Specialty Care, 3322 Route 22 West, Branchburg, NJ 08876

The Patient Service Representative works with practice physicians and support staff to ensure patient friendly and efficient operations. Duties include the preparation of needed information for patient visits and follow-up needs. The Patient Service Representative is also expected to assist in other activities as needed.

DUTIES AND RESPONSIBILITIES:

PROVIDES ADMINISTRATIVE SUPPORT INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING:

* Greets patients when they enter the clinic and gathers their information upon arrival by having them fill out forms and answers routine inquiries

* Performs basic clerical functions such as photocopying, scanning, fax, sorts and distributes mail

* Represents the clinic in a professional manner in person, in telephone conversations, and in written correspondence

* Schedules patients appointments

* Enters/verifies/updates Patient Demographics

* Collects co-pays from patients at time of appointment check-in

* Handles pre-authorizations/certifications as necessary

* Assists with correction of information required for claims resolution

* Relays information to patients regarding preparation of diagnostic tests and examinations

* Maintains forms and office supplies required for front desk activities

* Assist with filing and organization of information

* Respects and maintains privacy and dignity of patients and assures patient confidentiality at all times

OTHER RELATED RESPONSIBILITIES:

* Prioritize and organize workload

* Mail processing

* Any other duties as assigned

EDUCATION AND EXPERIENCE:

* High School Diploma or GED required

* Minimum of two years of experience in a clerical role required

* Minimum of one year of experience in a medical office setting required

KNOWLEDGE, SKILLS AND ABILITIES:

* Strong oral and written communication skills are essential

* Attention to accuracy and detail

* Demonstrates a clear understanding of the importance of staff satisfaction

* Ability to work independently

* Knowledge of medical terminology, preferred

* Knowledge and proficiency with Microsoft Word and Outlook is required

RWJBarnabas Health is an Equal Opportunity Employer

Keywords: RWJBarnabas Health, New York , Patient Services Rep, Sales , West Orange, New York

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