Front Desk Agent (Overnight) - Full-time + Benefits!!

Company: Benchmark Hospitality
Location: New York
Posted on: November 22, 2021

Job Description:

Come be a part of something bigger! More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our Be the Difference philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities. We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesnt love to get away) Paid Time Off (Holidays/Vacation) Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details Who are we? You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. The Overnight Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. What you will have an opportunity to do: Essential Functions: Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day Create memorable experiences with a warm, welcoming personality that can relate to guests and associates Coordinates out of order rooms with housekeeping Maintain positive guest relations at all times Generate, print and distribute daily and weekly reports Maintain complete knowledge of hotel features/services, hours of operation, room types and rates, promotions, daily house count and expected arrivals/departures Resolve guest complaints, ensuring guest satisfaction Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Meet with Supervisor or Manager on Duty to review daily assignments and priorities Process all guest check-ins Confirm reservation in system and review all noted information For guests without a reservation, sell a room type agreed upon Register guest in the computer and generate a registration card Verify registration card information with the guest Obtain back-up information for guest credit/payment method and input into system; collect cash when designated Process all check-outs and present folio to guest Adhere to proper cashiering procedures Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency Other duties as assigned Experience and Education: High school education or equivalent required At least one year Front Desk experience preferred At least one year Hospitality experience preferred At least six months experience with POS systems preferred At least one year of customer service experience required Job Requirements: Must be a United States citizen or possess a valid work permit Must be at least 18 years of age Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Working Conditions : Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing. Must be able to frequently lift and carry up to 25 lbs at shoulder height Must be able to frequently lift and carry up to 50 lbs; Must be able to bend, squat, push and pull frequently; Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently. Benefits and Perks: Free Meals Gym Membership Discounts Six Flags Discounts Shoes for Crews Program Benchmark Associate Room Rates (for family and friends as well!) Golf Course Discounts F&B Discounts Free Parking Spa Discount Benchmark Perks 401K Paid Time Off (Full-Time Associates) Medical Benefits (Full-Time Associates) Sick Pay (Full-Time Associates) What are we looking for? Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Benchmark Hospitality, New York , Front Desk Agent (Overnight) - Full-time + Benefits!!, Sales , New York, New York