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Front Desk Agent

Company: Home2 Suites by Hilton
Location: Rahway
Posted on: November 22, 2021

Job Description:

Job Description

  • Greets guests with genuine and warm spirit of hospitality
  • Registers (Check-in) guests in an efficient manner, following Brand standards, securing proper method of payment
  • Posts transactions to guest and master accounts
  • Reviews guest account balance, ensuring that payment is secured
  • Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
  • Reviews arrivals and blocks special requests
  • Processes required reports, including down time, high balance, etc.
  • Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
  • Handles guest requests and concerns in courteous and efficient manner
  • Coordinates the delivery of guest services by other hotel departments and outside businesses
  • Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
  • Prepares guest amenities, and ensures delivery in a timely manner
  • Handles in-house guest reservation requests such as extension, late check-out, and rebooking
  • Handles check-out procedures swiftly and accurately and assists guests on departure.
  • Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
  • Stores guest luggage
  • Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
  • Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
  • Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
  • Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
  • Operates the franchise terminal and performs designated maintenance tasks
  • Maintains procedures for credit control and handling of financial transactions
  • Maintains guest safety & privacy by adhering to established procedures
  • Issues safety deposit boxes for guest use, following security protocol
  • Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
  • Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up
  • Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
  • Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
  • Assists with the relocation of guests, when necessary
  • Assists other departments during slow periods
  • Additional duties may be added at any time at the discretion of managementJob Type: Full-timePay: From $15.00 per hourBenefits:
    • 401(k) matching
    • Employee discount
    • Flexible scheduleSchedule:
      • 8 hour shift
      • Holidays
      • Night shift
      • On call
      • Weekend availabilitySupplemental Pay:
        • Bonus payEducation:
          • High school or equivalent (Preferred)Experience:
            • OnQ PM: 1 year (Required)
            • Hotel experience: 1 year (Preferred)Shift availability:
              • Night Shift (Preferred)
              • Overnight Shift (Preferred)
              • Day Shift (Preferred)Work Location: One location

Keywords: Home2 Suites by Hilton, New York , Front Desk Agent, Sales , Rahway, New York

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