Account Supervisor Digital Agency- B2B- REMOTE

Company: Lamark
Location: New York
Posted on: May 16, 2022

Job Description:

Lamark Media ("Lamark") is an integrated digital marketing firm driven by a simple philosophy: create extraordinary marketing campaigns that yield positive, measurable results for their clients and strategic partners. Lamark's methodology is to create a custom omni-channel strategy that leverages digital marketing assets like a portfolio which can be measured, optimized and scaled for long-term success.

The company was founded in 2009 with the vision of developing a full-service platform that provides a comprehensive suite of digital marketing services in-house with an agnostic approach to driving growth.

Our mission is to create more value for others. Our core values inspire us to over-deliver on expectations and to create more success for the partners we serve.

We are currently seeking an experienced Client Partnership Team Lead to manage a handful of direct businesses, as well as lead a team of 2-3 Client Partnership Associates as the department grows. This role will be responsible for client leadership for key client relationships, overall health of team's book-of-business, direct-report management & support.

Mission :

Retain/grow client relationships, meet or exceed client KPIs for lead generation & ecommerce. manage key communications and project deliverables and retain and grow a team of junior client partnership associates.

Responsibilities:

• Client Management:
  • Establish and maintain an understanding of the client's business and category.
  • Identify and capture new growth opportunities.
  • Establish, attend, and lead regular formal client status meetings.
  • Understand and work within monthly hours budget for each client.
  • Understand and be able to accurately explain the client scope of work both internally and externally.
    • Paid media budgets/channels & commission rate
    • Non-media lines of engagement including monthly retainer budgets.
    • Short-term scopes
    • Maintain and communicate overall budgets to clients.
    • Understand and ensure all client KPIs are documented and communicated to delivery teams via Product Operations.
      • Monitor KPIs regularly and call-out appropriate teams responsible if off-track.
      • Anticipate client-objections and arm the team with ways to overcome objections.
      • Make recommendations to improve performance:
        • Channel expansion
        • New channel
        • Creative/Messaging
        • Offer
        • Review all client-facing work-product (presentations, documents, and creative work), make improvement recommendations.
        • Draft creative brief(s) as necessary, gain team and client buy-in
        • Draft campaign briefs for new campaigns for ProdOps to manage execution.
        • Draft conference reports as necessary, documenting discussions, decisions, next steps ownership and timing (as agreed to by Product Operations)
        • Team Management:
          • Perform regular gap-analysis of direct reports and make training recommendations to Director.
          • Review direct reports' key client communications, prior to delivery.
            • Goals:
              • Understand and be able to accurately explain all Lamark products & services.
                • Understand order of tasks for all deliverables.
                • Understand general timelines for all deliverables.
                • Understand best practices for:
                  • Ecommerce
                  • Lead Generation
                  • Traditional
                  • Branding
                  • Website/Microsite/LP development
                  • Reporting
                  • Testing
                    Requirements:
                    
                    • Experience level: 3+ years
                    • Previous agency experience
                    • Strong analytical skill set
                    • Great communicator
                    • Passionate about servicing clients and building brands
                    • Deep perspective on digital marketing with a strong understanding of how different media channels work together in a campaign
                    • Ability to analyze raw data and formulate insights for client strategy
                    • Excellent writing, grammar and communication skills
                    • Problem-solver mindset, heavy attention to detail and flawless execution on all assigned tasks
                    • Ability to prioritize ruthlessly and manage multiple projects at once
                    • Team player, eager to learn, proactive, adaptable and flexible
                    • Ability to tr lead a team of 2-3 associates.
                      
                      Perks And Benefits
                      
                      • Incredible company culture - we are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
                      • Diverse and forward-thinking environment
                      • Great career growth opportunity-you'll have direct access to agency leadership
                      • Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
                      • 401(k) with employer matching
                        
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Keywords: Lamark, New York , Account Supervisor Digital Agency- B2B- REMOTE, Sales , New York, New York