Inside Sales Support

Company: Cnc Software Inc
Location: Roseland
Posted on: May 16, 2022

Job Description:

Job DescriptionPosition Overview:The Inside Sales Support role will work with Territory Managers and Directors on servicing the resellers requests for tickets and report actions. The employee must provide effective resolution to reseller and Territory Manager issues by listening and communicating in a clear and friendly way, be able to identify potential issues, and quickly and effectively solve problems. The employee will inspire our resellers with exceptionally good customer service through different communication channels.Essential Duties & Responsibilities:

• Act as a liaison between Sales, Marketing, Technical Support, QC, Business Systems and Customer Service; answering, distributing, and coordinating tickets from the ticketing system for Sales Department.
• Utilize the Ticketing system to provide timely feedback to reseller requests and departments regarding service failures and or reseller concerns.
• Work with Director of Sales and Territory Managers to manage the approval or denial of special requests and/or ad hoc sales items.
• Monitor and report sales metrics to Territory Managers; collaborate with Territory Mangers and act on their behalf when communicating with Resellers and/or customers.
• Maintain a thorough understanding of CNC Software's current price list and corresponding Sales Policies.
• Work with Territory Managers to process requests from Resellers, Subresellers, customers and Partners.
• Help develop and distribute monthly sales reports.
• Answer sales calls along with monitoring various email accounts to provide timely and accurate information to our Territory Managers and Reseller channel.
• Maintain current knowledge regarding upcoming promotions, specials, and pricing changes.Minimum Requirements & Qualifications:
  • 3+ years' experience in a customer service environment, responding to customer questions and concerns.
  • Associates Degree or equivalent from a two-year college or technical school. Bachelor's degree in Business, or related field or equivalent experience preferred.
  • Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
  • Proficiency with Microsoft Office (Word, Excel and PowerPoint) as well as calculator, telephone systems, company network and familiarity with CRM tools.
  • Proven time management skills and a track record of working in a team environment successfully supporting others.
  • Solid organizational skills, attention to detail and the ability to use sound judgement independently as needed.
  • The ability to multi-task and to manage several projects/tasks at once while projecting a positive outward demeanor.
  • Ability to work independently, as well as within a team, to support the overall strategy and departmental goals.
  • Strong problem solving and analysis skills.CNC Software, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.Visit us on the web at www.mastercam.com Follow us on Facebook at www.facebook.com/Mastercam Follow us on Instagram at www.instragram.com/mastercamcadcam Follow us on Twitter at @Mastercam

Keywords: Cnc Software Inc, New York , Inside Sales Support, Sales , Roseland, New York