Customer Service Representative - Print Industry
Company: ABC Imaging
Location: New York
Posted on: May 17, 2022
|
|
Job Description:
Job Description We have an exciting opportunity for a Customer
Service Representative at our New York City location. This position
will touch every major area of working in a print shop with
potential for broad exposure to operations and client management.
Under the general direction of the Shop Manager, you will partner
with the digital production and sales teams to ensure customer
satisfaction is maintained and identify opportunities for new
business. 1. Covers the front desk, answers inbound phone calls and
monitors primary shop email account 2. Reviews customer orders and
properly enters them into billing system prior to sending to
production departments 3. will greet, handle, process, and manage
all walk in traffic business 4. Responsible for receipt of all
incoming deliveries/packing slips 5. Initiates client follow up on
orders to ensure customer satisfaction 6. Supports ABC Sales team
including generating reports and notifications of customer issues
regarding upcoming orders, special deliveries, billing, and other
general questions 7. Conducts outbound sales calls to ABC clients
to inquire about opportunities for business, order follow up, and
reports to the local sales manager any opportunities for account
growth 8. Provides backup for production department as needed 9.
Other duties as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED:
print industry experience preferred 1. High School Diploma or
equivalent work experience 2. At least 1 --- 3 years customer
service experience 3. Excellent customer service skills both over
the phone and in person 4. Adobe Suite Experience 5. Stellar
computer and Microsoft Office skills 6. Highly developed
organizational skills Company Description ABC Imaging is a global
printing, media, and technology company. Since its inception in
1983, ABC Imaging has grown to operate 33 regional production hubs
across the US, Europe, the Middle East, and Asia, employing over
500 people. ABC Imaging occupies a unique market niche, providing
turnkey imaging solutions steeped in technology to a wide range of
vertical markets. With expertise ranging from its core grand
format, offset, and reprographic printing services, to barricades,
video production services, custom fabrication, managed print
services, and more, ABC Imaging is a one-stop shop for print
management and visual media.
Keywords: ABC Imaging, New York , Customer Service Representative - Print Industry, Sales , New York, New York
Click
here to apply!
|