Customer Service Representative - Print Industry

Company: ABC Imaging
Location: New York
Posted on: May 17, 2022

Job Description:

Job Description We have an exciting opportunity for a Customer Service Representative at our New York City location. This position will touch every major area of working in a print shop with potential for broad exposure to operations and client management. Under the general direction of the Shop Manager, you will partner with the digital production and sales teams to ensure customer satisfaction is maintained and identify opportunities for new business. 1. Covers the front desk, answers inbound phone calls and monitors primary shop email account 2. Reviews customer orders and properly enters them into billing system prior to sending to production departments 3. will greet, handle, process, and manage all walk in traffic business 4. Responsible for receipt of all incoming deliveries/packing slips 5. Initiates client follow up on orders to ensure customer satisfaction 6. Supports ABC Sales team including generating reports and notifications of customer issues regarding upcoming orders, special deliveries, billing, and other general questions 7. Conducts outbound sales calls to ABC clients to inquire about opportunities for business, order follow up, and reports to the local sales manager any opportunities for account growth 8. Provides backup for production department as needed 9. Other duties as assigned. EDUCATION, EXPERIENCE & SKILLS REQUIRED: print industry experience preferred 1. High School Diploma or equivalent work experience 2. At least 1 --- 3 years customer service experience 3. Excellent customer service skills both over the phone and in person 4. Adobe Suite Experience 5. Stellar computer and Microsoft Office skills 6. Highly developed organizational skills Company Description ABC Imaging is a global printing, media, and technology company. Since its inception in 1983, ABC Imaging has grown to operate 33 regional production hubs across the US, Europe, the Middle East, and Asia, employing over 500 people. ABC Imaging occupies a unique market niche, providing turnkey imaging solutions steeped in technology to a wide range of vertical markets. With expertise ranging from its core grand format, offset, and reprographic printing services, to barricades, video production services, custom fabrication, managed print services, and more, ABC Imaging is a one-stop shop for print management and visual media.

Keywords: ABC Imaging, New York , Customer Service Representative - Print Industry, Sales , New York, New York