Front Desk / Customer Service Representative
Company: Goldfish Swim School Livingston
Location: Livingston
Posted on: August 7, 2022
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Job Description:
Job Description Work somewhere you can get real job experience
and make a difference. Check out Goldfish Swim School We---re a
rapidly growing, award winning franchise that is not your typical
company We change lives. We help children reach their goals. We
wear flip flops. We work in a 90-degree pool. We love our employees
and reward hard work with shout awards, gift cards and fun social
events We offer paid training and flexible shifts that are perfect
for students or folks who want to grab extra hours without working
late nights. Even better? Due to the rapid growth of our school,
advancement opportunities exist for the right candidate. Benefits:
Leadership roles Flexible hours Great pay Valuable work experience
Increased social opportunities Future references/referrals
Requirements: Ability to work with children Excellent interpersonal
communication and organizational skills Must pass background
examinations (included with training) Job Title : Front Desk
Customer Service Representative Reports to : General Manager/Sales
& Service Manager FLSA Status : Non-Exempt Summary: Promotes
quality customer service and processes sales and registration
transactions. Acts as the first point of contact for potential and
current Goldfish customers, and is responsible for presenting a
positive image for the company. Duties and Responsibilities:
Answers telephones, responds to inquiries, takes messages and
screens and directs phone calls in a professional manner. Processes
student registrations using effective sales/customer service
techniques. Schedules and manages birthday/pool parties. Supervises
private party staff. Resolves customer concerns/complaints using a
professional approach. Assists members with purchases of
merchandise and vending. Greets parents and students as they report
to the front desk. Checks in students on the attendance tracking
system. Maintains cleanliness of the front desk area, Snack Shack
area, changing areas, restrooms and observation area. Monitors
Snack Shack area and provides guidance to Snack Shack staff. Checks
voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions
and literature. Provides occasional administrative support for
management personnel, including the General Manager and Assistant
General Manager. Makes collection calls to resolve open account
problems. Prepares twice daily student lesson schedules for use by
instructors and management staff. Enforces safety rules and
regulations to prevent accidents. Administers first aid when
necessary. Fulfills other duties and responsibilities as assigned
by the Employer. Education/Experience: High school diploma or GED
required. Some college preferred. Two years previous customer
service and/or administrative office experience required.
Intermediate level computer skills required using Word, Excel and
other software systems. Certifications and licenses : CPR, First
Aid and AED certification required. Work Environment: While
performing this job, the employee is exposed to heat and humidity
occasionally. Noise level is usually moderate. Each Goldfish Swim
School is an independently owned and operated franchise. The
respective Franchisee is the employer at each Goldfish Swim School
location. Each franchisee can set their own wages, benefit programs
and terms and conditions of employment, which may vary at each
Goldfish Swim School location.
Keywords: Goldfish Swim School Livingston, New York , Front Desk / Customer Service Representative, Sales , Livingston, New York
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