Virtual Customer Care Professional - Small Business Sales; May include $2,000 Sign on Bonus
Company: AMERICAN EXPRESS
Location: Valley Stream
Posted on: August 7, 2022
At American Express, we know that with the right backing, people
and businesses have the power to progress in incredible ways.
Whether we re supporting our customers financial confidence to move
ahead, taking commerce to new heights, or encouraging people to
explore the world, our colleagues are constantly redefining what s
possible - and we re proud to back each other every step of the
way. When you join , you become part of a diverse community of over
60,000 colleagues, all with a common goal to deliver an exceptional
customer experience every day. We back our colleagues with the
support they need to thrive, professionally and personally. That s
why we have Amex Flex, our enterprise working model that provides
greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on
role and business needs, colleagues will either work onsite, in a
hybrid model (combination of in-office and virtual days) or fully
If selected for this role, you may be eligible for a $2,000 dollar
sign on bonus, less applicable deductions
Why American Express?
There s a difference between having a job and making a difference.
American Express has been making a difference in people s lives for
over 160 years, backing them in moments big and small, granting
access, tools, and resources to take on their biggest challenges
and reap the greatest rewards.
We ve also made a difference in the lives of our people, providing
a culture of learning and collaboration, and helping them with what
they need to succeed and thrive. We have their backs as they grow
their skills, conquer new challenges, or even take time to spend
with their family or community. And when they re ready to take on a
new career path, we re right there with them, giving them the
guidance and momentum into the best future they envision.
American Express is an admired brand, with solutions and service as
the perennial attributes clients use to describe us. On occasion,
we have the unique opportunity to add new talented professionals to
our sales and service organization.
Individuals that have a winning attitude, coupled with demonstrated
success in customer service, relationship building talents and with
an excellent aptitude to position and sell products are the only
candidates that need apply. American Express has the best payment
products in the world, and we are looking for the few individuals
that possess the skills to serve the best customers in the world,
As the face and voice of the American Express brand you will make a
meaningful difference in the lives of our customers and grow your
career. Our unique servicing philosophy, puts your passion to serve
and your drive to match customer needs with products at the center
of every customer interaction, creating an opportunity to deliver
unique value to our American Express Small Business Services (SBS)
If you possess the above experience, skills and share our values of
providing remarkable experience for customers and selling products
to meet the needs of our clients then we look forward to receiving
your application and speaking with you.
What would you do every day as a Customer Care Professional?
- Service inbound calls while engaging and consulting with small
business owners and decision makers, learn about their needs and
recommend the right American Express SBS products
- Deliver high levels of product and service knowledge to clearly
communicate appropriate product features, benefit and other
elements of American Express Small Business Services
- Continuously improve on key selling skills, including building
rapport, understanding customer needs, handling objections and
- Provide extraordinary customer care by responding to questions
concerning accounts in a fast paced, structured customer care
- Document necessary account information according to established
policies and procedures
- Integrity: Adhere to all Regulatory and Compliance guidelines
related to servicing and sales practices
- Customer service experience (two years+) with a passion for
building customer loyalty through exceptional listening,
consultative relationship building, resourcefulness and strong
written and verbal communication.
- Proven success in a customer service and sales environment (two
- Ability to work in a fast-paced metric driven environment with
proficient multitasking and navigation in a web-based
- Experience owning or working in a small business is a plus
- High school diploma or equivalent required. Bachelor's degree
preferred; Education benefits available
The hours of operation for this position are Monday-Sunday 7:00 am
EST - 1:00 am EST.
The tentative start date for this position will be May 2022. After
the 90-day training commitment, shift hours will be made
Work at Home Requirements:
- Through our Bring Your Own Internet (BYOI) Program, you will be
required to locate an internet service provider who meets our
connectivity requirements and arrange connections in advance of
your class start date.
- Current minimum speed requirements are 25 mbps download x 5
mbps upload speeds, preferably thorough broadband cable or fiber
optic services (WiFi, Satellite, or DSL is not permitted.)
- A secure home office, located at your confirmed address of
residence, free from background noise and other distractions
Candidates must reside in one of 47 states where we currently hire
(all U.S. states with the exception of California, Alaska and
Hawaii.) Any candidate that lives within commuting distance of the
Desert Ridge Service Center will have the option of working within
the Hybrid model.
Sign-On Bonus Eligibility Requirements
- The sign on bonus will be paid to eligible individuals in three
instalments: $500 after three months of active employment, $500 and
after six months of active employment and $1,000 after 12 months of
active employment (less applicable deductions)
- The sign on bonus is contingent on eligible colleagues being
actively employed in role and remaining in good standing during the
relevant period of time.
American Express is an equal opportunity employer and makes
employment decisions without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability status, age, or any other status
protected by law. Employment eligibility to work with American
Express in the U.S. is required as the company will not pursue visa
sponsorship for this position.
US Job Seekers/Employees - Click here to view the " EEO is the Law
" poster and supplement and the Pay Transparency Policy Statement .
If the links do not work, please copy and paste the following URLs
in a new browser window: to access the three posters."
If the role you are applying for is designated as hybrid or onsite,
you will be required to demonstrate that you have completed your
primary COVID-19 vaccination series (i.e., 2 doses for
Moderna/Pfizer and 1 dose for J&J) in order to work in or visit
any of our offices. This requirement is subject to legally required
Keywords: AMERICAN EXPRESS, New York , Virtual Customer Care Professional - Small Business Sales; May include $2,000 Sign on Bonus, Sales , Valley Stream, New York
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