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Customer Service Representative

Company: Precision Door of New Jersey
Location: Pompton Plains
Posted on: September 25, 2022

Job Description:

OPPORTUNITYPrecision Overhead Garage Door Service has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have other locations in NY (Long Island & Hudson Valley) and Fairfield, CT. At Precision, we pride ourselves on providing our customers with the highest quality workmanship, products, and customer service in the industry. We are currently looking for aggressive high energy self-starters to join our team. Ideal candidates are detail-oriented, customer service driven, have strong communication skills, and the motivation to perform at the highest level.We offer comprehensive medical, dental & vision benefits; life insurance; 401(k); and PTO, including vacation, sick and personal time. Come join our team of driven and accountable people who deliver an exceptional customer experience!!!Please click 'Apply' to begin the application process. JOB DESCRIPTIONThis role will be responsible for the day to day managing and fielding of communication with customers to ensure satisfaction, company, and personal growth. Additional Duties and Responsibilities for this position will be to:Interact with customers in response to inquiries, concerns, and requests about our products and servicesDeal directly with customers either by phone or electronicallyBecome proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)Respond to and resolve customer issue(s)Keep records of customer interactions and transactionsCommunicate and coordinate with internal departmentsDemonstrate product knowledge, problem solving and documentation skillsManage business reviews both orally and electronically via the internal and external channelsEnsure timely arrival to work in order to facilitate callsParticipate in ongoing trainingWillingness to cross-train in other areasOther duties as assigned

Job Requirements include:High school diploma or equivalent is required; some college a plus1-2 years in a previous, heavy volume customer service role preferredMust have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plusMust demonstrate proficient phone skills and attention to detailMust be available to work at least one of the weekend days (Saturday or Sunday)Appropriate office attire requiredBilingual English/Spanish is a plusThe above job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Precision Door Service is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not discriminate and base our employment decisions on an employee's or applicant's race, color, creed/religion, age, gender or sex (including pregnancy), national origin, ancestry, familial status, marital status, domestic violence victim status, arrest and/or criminal conviction record, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state or federal law. Click here to view "EEO is the Law" PI192399523

Keywords: Precision Door of New Jersey, New York , Customer Service Representative, Sales , Pompton Plains, New York

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