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Office Agent Senior

Company: Lufthansa
Location: New York
Posted on: November 26, 2022

Job Description:

Are you passionate about customer service? Can you make a difference in someone's day? Do you like the idea of being part of a fast-paced environment where you will use your experience and training to provide excellent support to others?

If so, we want to hear from you! Come see what we have to offer!


In this role, your responsibilities and duties may include:

* Documentary Acceptances.
* Shipment Data Capture.
* Prioritization of Export Build-up and Import Breakdown.
* Preparation of Export and Import documentation (Manifest, AWBs).
* Handling of irregularities (MSCA, MSAW, FDCA, damages).
* Preparation NOTOC.
* Close out flight.
* Handling of irregularities (MSCA, MSAW, FDCA, damages).
* Customer contact (Notify customer).
* Hand over AWB and Docs to customer.
* Debit charges.
* Assists the Cargo Supervisor in monitoring the Office Agent Junior.
* Provides feedback to Office Supervisor.
* Supports, co-operates, and communicates with all colleagues.
* Participates in staff briefings.
* Provide oversight and training to new agents working in the office.
* Monitor attendance and lateness of all agents including 3rd party.
* Perform all other duties assigned or delegated by supervisors.


If you want to be the next Office Agent Senior, you must fulfill the following requirements:

* High school diploma/GED or equivalent desirable.
* 2-3 years of experience in warehouse handling favored.
* English language required.
* Industry knowledge desirable.
* Qualification according to CHM/ GOM required.

* MS Office as user.
* Strong detail oriented.
* Strong problem solving.
* Strong ability to work under pressure.
* Excellent customer orientation.
* Excellent commitment.
* Excellent teamwork.
* Must possess permit to work in the U.S.
* Shift work / overtime.
* Constant time pressure.
* High stress levels.


* Authority to sign receipts for cargo or mail in accordance with acceptance and delivery procedures.
* CV/Resume and Cover Letter required.
* Company will not provide relocation assistance.
* Full vaccination against Covid19 is a requirement.

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

Keywords: Lufthansa, New York , Office Agent Senior, Sales , New York, New York

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