NewYorkRecruiter Since 2001
the smart solution for New York jobs

Reservation Agent

Company: Ameritania at Times Square
Location: New York
Posted on: January 27, 2023

Job Description:

Blueberry Hospitality, a new hotel management company based in NYC, is seeking a spirited Reservations Sales Agent to join our team. This role is responsible for assisting hotel guests with reservation inquiries for a small collection of independent boutique hotels in the New York City market. We make coming to work every day a fun experience and we hope you do, too!


The Reservations Sales Agent is responsible for handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner, and quoting available rates to maximize room revenue.


-Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
-Assist guests with booking and updating reservations, while focusing on maximizing room revenue and average rate
-Maintain knowledge of hotel services in order to best sell the hotel
-Daily audit all incoming reservations booked the day before
-Audit and process travel agency commissions
-Assist with answering emails from Reservations email inbox
-Answer guest inquiries about hotel services, facilities, and hours of operation
-Enter reservations into the computer according to standard operating procedures.
-Communicate and work closely with the Sales Department concerning group bookings.
-Handle all special reservations, including VIP + Celebrity reservations, ownership bookings, packages, and discounts
-Post deposits, cancellation and no-show revenue daily, if required


- Education: High School Diploma required, College preferred
-Previous Customer Service experience required, Hotel experience an asset
- Skills: Excellent written and verbal communication skills. Ability to work in a fast-paced environment amongst a large diverse work force.
-Use of Microsoft Word/Excel/ Outlook. Opera PMS + SynXis CRS experience is ideal.
-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
-The requirements listed are representative of the knowledge, skill, and/or ability required.
-Must be detail oriented, possess strong organizational and time management skills and the ability to multitask.
-Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Keywords: Ameritania at Times Square, New York , Reservation Agent, Sales , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds