Company: Ameritania at Times Square
Location: New York
Posted on: January 27, 2023
Blueberry Hospitality, a new hotel management company based in
NYC, is seeking a spirited Reservations Sales Agent to join our
team. This role is responsible for assisting hotel guests with
reservation inquiries for a small collection of independent
boutique hotels in the New York City market. We make coming to work
every day a fun experience and we hope you do, too!
The Reservations Sales Agent is responsible for handling
reservations, inquiries, and cancellations in an attentive,
courteous, and efficient manner, and quoting available rates to
maximize room revenue.
-Answer all incoming calls promptly, in an attentive, courteous,
and efficient manner.
-Assist guests with booking and updating reservations, while
focusing on maximizing room revenue and average rate
-Maintain knowledge of hotel services in order to best sell the
-Daily audit all incoming reservations booked the day before
-Audit and process travel agency commissions
-Assist with answering emails from Reservations email inbox
-Answer guest inquiries about hotel services, facilities, and hours
-Enter reservations into the computer according to standard
-Communicate and work closely with the Sales Department concerning
-Handle all special reservations, including VIP + Celebrity
reservations, ownership bookings, packages, and discounts
-Post deposits, cancellation and no-show revenue daily, if
- Education: High School Diploma required, College preferred
-Previous Customer Service experience required, Hotel experience an
- Skills: Excellent written and verbal communication skills.
Ability to work in a fast-paced environment amongst a large diverse
-Use of Microsoft Word/Excel/ Outlook. Opera PMS + SynXis CRS
experience is ideal.
-To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily.
-The requirements listed are representative of the knowledge,
skill, and/or ability required.
-Must be detail oriented, possess strong organizational and time
management skills and the ability to multitask.
-Ability to work a flexible schedule including weekdays, weekends,
holiday and nights.
Keywords: Ameritania at Times Square, New York , Reservation Agent, Sales , New York, New York
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