Pre-Owned Sales Manager

Company: Daimler Trucks North America LLC
Location: New York
Posted on: May 28, 2023

Job Description:

Job Description - Pre-Owned Sales Manager (MER0002K7R) Pre-Owned Sales Manager Group : Mercedes-Benz Group AG Description The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for ensuring that MBM achieves its stated pre-owned objectives in terms of volume and gross profits by prospect management and development, lead channeling as well as appraising and purchasing trades, lease returns and other customer-related vehicles, pricing and re-pricing inventory accordingly and ensuring market readiness for all vehicles. Provide a superior customer experience while training, coaching and supporting sales consultants on a daily basis.

• The Mercedes-Benz Manhattan Pre-owned Sales Manager is responsible for all pre-owned Lead Management - i.e. internet, phone and showroom leads.
• Motivate sales team by assisting in creating a positive corporate culture in line with MBM Standards.
• Provide Mercedes-Benz customers the best purchasing experience aligning with MBM's mission statement.
• Responsible for PO inventory management, and achieving C3 Retail & SVG quarterly objectives.
• Manage CPO & CVP vehicle pricing relative to market and GP volume and gross profit objectives.
• Assist with customer T/O's and monitor all phone, internet and floor traffic
• Responsible for greeting, qualifying prospects and providing introduction to sales team as required and necessary.
• Analyze Auto Alert, MBM Website and Momentum/Tekion leads (CRM) and prioritize those most likely to be in the market for a CPO vehicle. -
• Distribute leads according to MBM's defined lead process.
• Recommend sales initiatives to coordinate with marketing programs and opportunities.
• Monitor marketing programs and provide feedback and analysis to management
• Work with MBM marketing, valet teams and vendor if applicable to maintain an online database of current pre-owned inventory with photographs
• Maintain sales log and coordinate delivery schedule with F&I team
• Implement a systematic approach to ensure maximum pre-owned CSI (5 Star Review or equivalent) and ensure 100% customer satisfaction post-delivery
• Accurately appraise all trade vehicles & lease returns
• Inspect and acquire lease vehicles through MBF C3 program and directly from customers
• Approve and monitor reconditioning work, including working closely with Fixed Operations to achieve desired reconditioning turn times
• Handle pricing of all pre-owned vehicles available for retail as well as re-pricing as needed
• Wholesale all trade-ins and maximize MBM's profit per vehicle.
• Oversee Mezzanine and C1 showroom display areas with MBM's logistics team to ensure all vehicles are showroom-ready per vehicle checklist and areas are fully represented with a proper model mix at all times
• Attend vehicle auctions as necessary and appropriate.
• Monitor all aged inventory. Coordinate vehicle disposition and sale to auction, wholesalers, and provide sales / GP updates to management.
• Follow ALL MBM & Daimlers compliance policies; make sure all High Risk deals are properly logged prior to printing a buyers order and/or delivering vehicle. -
• Minimize aged inventory and work towards a turn policy of no more than 90 days in stock for any PO vehicle. -
• Maintain a clean and safe work area.
• Achieve an Effortless Experience for both internal and external customers and employees
• Handle customer complaints/issues in their entirety Qualifications
  • High School Diploma (GED) or equivalent work experience.
  • 3- 5 years proven track record in high-end luxury vehicle sales management.
  • Must be able to work Saturdays
  • Work Holidays when required
  • Must be able to commute to/from the Mercedes-Benz Manhattan dealership in New York City
  • Must be able to withstand physical requirements of the position.
  • Must have valid driver's license Organization Mercedes-Benz Manhattan, Inc. Primary Location United States of America-New York-New York Work Locations 770 11th Avenue 770 11th Avenue New York 10019

Keywords: Daimler Trucks North America LLC, New York , Pre-Owned Sales Manager, Sales , New York, New York