Patient Service Representative
Company: Summit Health, Inc.
Location: Westfield
Posted on: May 28, 2023
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Job Description:
Career Opportunities at Summit Health and CityMDSummit Health
and CityMD form a physician-driven, patient-centric network,
committed to simplifying the complexities of health care and
bringing a more connected kind of care. Our unique network was
created by the 2019 merger between Summit Medical Group, one of the
nation's premier independent multispecialty medical groups, and
CityMD, the leading urgent care provider in the New York
metropolitan area. Together, Summit Health and CityMD deliver a
more intuitive, comprehensive, and responsive care experience for
every patient, regardless of the stage of life or health condition,
through high-quality primary, specialty, and urgent care.We are
continually growing to meet the needs of our patients and deliver
exceptional care to an even greater population. Summit Health now
has more than 2,800 providers across more than 80 specialty areas,
13,000 employees, and over 370 locations in New York, New Jersey,
Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150
locations across the tri-state. We share a vision of improving the
way health care needs are addressed by offering timely,
high-quality, comprehensive care with an exceptional patient
experience. Together, we provide the best possible care to every
patient in every neighborhood.Join our team!Summit Health and
CityMD are dedicated to hiring and retaining the right talent who
will contribute to our ongoing expansion and success. We work to
set clear goals and expectations, while regularly managing
performance and cultivating personal and team capabilities within a
positive, collaborative environment that recognizes and rewards
success. We strive to make each team member's experience at our
company inspiring. Explore our open positions and apply to become a
part of the Summit Health and CityMD family.Job
DescriptionSchedule: Mon - Friday (11 am - 5 pm) - PTEssential Job
functions:* Greets visitors, patients, and families in a friendly
professional manner and directs them appropriately.* Maintains an
efficient patient flow through the registration process and
provides excellent customer service to patients/families.* Promptly
answers the telephone, directs all calls appropriately, takes an
accurate message, and delivers to the appropriate
individual/demonstrates appropriate etiquette.* Informs patients of
delays in physician schedules, and assists with patient comfort
while delayed.* Posts all self-pay charges, collects payments, and
provides patients with receipts. Accurately reconciles daily
payments. Reconciles billing slips to daily schedule.* Opens and
closes batches properly, accurately reconciles collections,
prepares deposits, and documents corrections.* Scans the insurance
card, processes insurance verifications utilizing the online
system, and updates the patient account. Updates patient
information including demographics, insurance, HIPAA forms, and
financial waivers.* Schedules appointments accurately according to
department guidelines; using waitlist when applicable. Confirms
future appointments as needed. Review Eligibility and Phone
report.* Schedules and enters orders for diagnostic tests, and
procedures, following all appropriate workflows.* Works
cooperatively with Patient Care Resources and clinical staff to
ensure timely pre-authorizations.* Completes referrals according to
departmental guidelines and properly enters into the appropriate
system.* Effectively communicates problems, concerns, or issues to
the Office Supervisor / Manager appropriately and promptly.General
Job functions:* Performs various clerical duties such as faxing,
photocopying, scanning, filing, and mailings.* Demonstrates
flexibility with various work schedules, and covers for other staff
when asked including other office locations.* Demonstrates the
ability to adequately follow downtime procedures.* Other job duties
as required.Education, Certification, Computer, and Training
Requirements:* High School Graduate or GED required. Associate
Degree preferred.* Heartsaver within 30 days of hire.* Previous PSR
experience preferred.* Ability to communicate in English, both
orally and in writing.* Must have excellent customer service
skills.* Must have the ability to organize and perform multiple
tasks in a timely manner.* Knowledge of medical office and
terminology preferred.* Basic proficiency in computer use required.
Previous experience with Standard Office Technology in a
Window-based environment preferred.* Experience with EHR, Practice
Management System, and Departmental/Ancillary Systems
preferred.Travel:* Ability to commute to satellite offices as
neededTotal Rewards at Summit Health CityMDOur team members are
essential to our mission to reshape healthcare through the power of
connection. Summit Health highly values the critical role that
health and wellness play in the lives of our team members and their
families. We strive to provide a valuable suite of benefits,
wellness programs, compensation, time off, and resources to support
the wellbeing and personal needs of team members and their families
at various stages of life and in their professional career.
Collectively, we call these "Total Rewards".Here at Summit Health,
our total rewards include, but are not limited to:* We've Got You
Covered - Health coverage is vital, and it begins as soon as the
1st of the month after you start employment.* Build a Healthy
Foundation - Various medical plan options, HDHP with HSA option and
employer contribution, and waived copays at CityMD Urgent Cares.*
Enhance Your Health Coverage - Dental and vision insurance, plus
healthcare and dependent care spending accounts.* Safeguard Your
Household - Company paid EAP and life insurance, plus optional
supplemental life, pet, and legal plan insurance.* Protect Against
the Unexpected - Voluntary benefits including hospital indemnity,
accident, critical illness, and disability insurance.* Retirement
Investing - 401(k) plan with company match every pay period to help
you build towards your retirement.* Work/Life Balance - Paid time
off including PTO, holidays, and more so employees can take a break
or care for themselves and their family.* Paid Maternity Leave -
Paid time off for the birth of a child to assist with important
time away while welcoming the newest addition to your family.*
Reach Professional Goals - Tuition reimbursement, annual
compensation and bonus program, and internal growth opportunities.*
Financial Wellness - Educational webinars, resources, and tools to
help foster financial literacy.Equal Opportunity EmployerOur
Company provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to, and does
not discriminate on the basis of, race, color, religion, creed,
gender/sex, sexual orientation, gender identity and expression
(including transgender status), national origin, ancestry,
citizenship status, age, disability, genetic information, marital
status, pregnancy, military status, veteran status, or any other
characteristic protected by applicable federal, state, and local
laws.Safety DisclaimerOur Company cares about the safety of our
employees and applicants. Our Company does not use chat rooms for
job searches or communications. Our Company will never request
personal information via informal chat platforms or unsecure email.
Our Company will never ask for money or an exchange of money,
banking or other personal information prior to the in-person
interview. Be aware of potential scams while job seeking.
Interviews are conducted at select Our Company locations during
regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams or file a complaint at
https://www.ftccomplaintassistant.gov/.
Keywords: Summit Health, Inc., New York , Patient Service Representative, Sales , Westfield, New York
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