EVENT SALES MANAGER
Company: Kimpton Hotel Theta
Location: New York
Posted on: October 30, 2024
Job Description:
Compensation Type
Yearly
Highgate Hotels
Highgate is a premier real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in U.S. gateway markets
including New York, Boston, Miami, San Francisco and Honolulu, with
a rapidly expanding presence in Europe, Latin America, and the
Caribbean. Highgate's portfolio of global properties represents an
aggregate asset value exceeding $20B and generates over $5B in
cumulative revenues. The company provides expert guidance through
all stages of the hospitality property cycle, from planning and
development through recapitalization or disposition. Highgate also
has the creativity and bandwidth to develop bespoke hotel brands
and utilizes industry-leading proprietary revenue management tools
that identify and predict evolving market dynamics to drive out
performance and maximize asset value. With an executive team
consisting of some of the industry's most experienced hotel
management leaders, the company is a trusted partner for top
ownership groups and major hotel brands. Highgate maintains
corporate offices in London, New York, Dallas, and Seattle.
Location
Kimpton Hotel Theta, New York City
Overview
The Complex Event Sales Manager is responsible for directly selling
and converting private and semi-private event opportunities across
all segments with placement in each property's specialty venues,
namely Bar Sprezzatura at Kimpton Hotel Theta and So & So's at
Romer Hell's Kitchen. Through the primary lens of driving top line
revenue, this role is responsible for effectively becoming familiar
with all accounts in his/her market segments/territory and
proactively prospecting/soliciting, generating, and closing on
assigned accounts/territory business to reach goal achievement and
positively impact hotel revenues. He/she is also responsible to
coordinate and service client functions in collaboration with
operational departments. He/she must understand the importance of
prospecting in creating new sales opportunities for the hotel while
maintaining speed to market as top priority. Candidates must be
comfortable in creative selling and problem solving, fostering
client relationships, andpartnering with operational departments to
drive success.
Responsibilities
- Proactively drive top line revenue for customary special event
sales segments to include but may not be limited to corporate,
social, and specialty catering (i.e., venue or suites, special
dietary).
- Interact with event buyers and planners, garnering
consideration and conversion of opportunities to drive top line
revenue
- Identify and research potential accounts/clients and prospect
for new business opportunities, generate leads, and set up
meetings/presentations with clients that will keep the hotels
pipeline consistently full of opportunities.
- Monitor production of all top accounts and evaluate trends
within your market.
- Maintain and participate in an active sales solicitation
program.
- Regularly contact existing accounts based on the tracing
frequencies of the Account Coverage Program.
- Meet or exceed sales solicitation call and revenue goals as
assigned
- Initiate, handle, and follow up on leads with speed to
market.
- Invite clients to the hotel for entertainment, lunches, tours
and site inspections to surface new or close on opportunities.
- Conduct a professional, thorough site inspection of the hotel
with clients, exhibiting key features and benefits of the
property.
- Assist in implementing special promotions relating to direct
sales segments, i.e., sales blitzes, etc.
- Participate in networking opportunities through presence in
community and professional associations, activities and
events.
- Maintain event and menu pricing integrity and introduce upsell
opportunities as part of the selling process.
- Know space setups and capabilities.
- Be visible on the floor and assist staff as needed and as
appropriate during functions.
- Be familiar with all Highgate Hotel sales policies and selling
techniques.
- Abide by Prime Selling Time (PST).
- Use your property's computerized sales management system to
manage the hotel's business and maximize revenue and efficiency,
including (but not limited to) generating reports, entering
business, blocking space, building accounts, and logging
activities.
- Assist in the preparation of required reports in a timely
manner.
- Develop a complete knowledge of company sales policies and SOPs
and ensure knowledge of and adherence to those policies by the
sales team.
- Attend daily Highgate Hotel Business Review (HHBR)
meeting.
- Attend all hotel required meetings and trainings.
- Develop a full working knowledge of the operational departments
of the hotel, including Food and Beverage, Guest Services and
Reservations. housekeeping, event management, culinary, audio
visual, , accounting, restaurants, bars, and engineering.
- Operate within established sales expense budget in
collaboration with Operational and Sales leadership of each
hotel.
- Ensure compliance with SOPs.
- Ensure compliance with requisition procedures.
- Review meeting planner event evaluations with the Director of
Catering & Event Sales or Director of Sales & Marketing to ensure
that opportunities or issues receive follow-up.
- Work with other departmental managers and keep them informed of
opportunities or issues as they arise.
- Employees must, at all times, be attentive, friendly, helpful,
and courteous to all clients, guests, managers, and fellow
employees.
- Ensure overall guest satisfaction.
- As needed, maintain-up-to-date details on event functions and
communicate to supervisors.
- As needed, conduct ongoing training of captains/hourly
employees to maintain standards of service.
- As needed, supervise proper tabulation of all banquet or
restaurant checks and ensure that all checks are presented to
guests for signature
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Perform other duties as requested by management. Qualifications
- At least 4 years of progressive experience in a hotel or a
related field; or a 2year college degree and 3 or more years of
related experience; or a 4year college degree and at least 2 years
of related experience.
- Must be proficient in Windows, Company approved spreadsheets
and word processing.
- Proficiency in Delphi preferred.
- Flexible and long hours sometimes required.
- Medium work Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information,
data, etc. from various sources to meet appropriate
objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
Salary $80,000.00
Keywords: Kimpton Hotel Theta, New York , EVENT SALES MANAGER, Sales , New York, New York
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