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Client Service Representative, International Freight

Company: Metro Customs Brokers
Location: Lynbrook
Posted on: January 14, 2018

Job Description:

This position is for local residents only. Sorry, Visa / sponsorship not available. Client Service Representative, International Freight Company Profile A wholly owned subsidiary of Omnitrans, Metro provides industry leading customs brokerage and freight forwarding solutions to U.S. importers and Canadian exporters. With more than 40 years experience, Metro is recognized by both government and industry as a leader in service excellence and customs compliance. Metro is headquartered in New York and has office locations across North America. Job Description We are actively seeking a dynamic Client Service Representative Ensure that clients are provided with personalized superior service to ensure the highest level of client satisfaction. Act as single point of contact for clients from time of booking to final delivery. Coordinate import Air and Ocean shipment bookings. Track shipments with airlines and steamship lines, co-loaders and arrival warehouses to ensure ETA and cargo routings are respected. Monitor air cargo bookings and ensure that pre-alerts are received from agents and are processed in a timely manner. Assure communication with agents and clients to provide them with shipment information and instructions. Coordinate with receiving warehouses, sufferance warehouses, airlines and steamship lines to ensure that arrival documentation is received and processed in a timely manner. Prepare and distribute arrival manifests and report discrepancies to the Supervisor. Process shipment billing information in the system, review related costs, create billing invoices and send to the appropriate party. Communicate with clients and agents by Email after-hours. Ensure all guarantees and payments owing are settled upon arrival of cargo. Verify status of bank releases and payments due; secure OBL when required, and send release instructions to warehouse accordingly and notify parties. Prepare delivery instructions for customs released shipments. Interface with transport companies (including other Omnitrans Divisions) to coordinate pickup and delivery of goods to final destination, as required. Maintain client profile notes in the system related to air and ocean mode of transport. Benefits We Offer: An exciting and challenging atmosphere that fosters personal growth, creativity, and forward thinking. Competitive compensation packages. Opportunities for learning and development. Job Requirements Minimum of three (3) years experience in transportation (Air, Ocean, Truck) and international trade. College diploma in international transportation or Logistics. Very well organized with a strong attention to detail. Strong interpersonal and communication (verbal and written) skills. Customer service experience Ready to join our team? Apply Below

Keywords: Metro Customs Brokers, New York, Client Service Representative, International Freight, Sales, Lynbrook, New York

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