NewYorkRecruiter
the smart solution for New York jobs

Customer Service Representative

Company: Jesco Lighting Group
Location: Port Washington
Posted on: June 12, 2018

Job Description:

Job DescriptionJESCO Lighting, a fast paced growing company located in Port Washington, NY, supplying lighting fixtures to the retail, residential, display/showcase, and commercial lighting markets, seeks an experienced customer service professional.General description of duties:The Customer Service Rep manages his/her assigned territory as an individual “profit center” and is expected to provide outstanding customer sales support to our reps and customers, with the goal of increasing sales. JESCO’s policy is to be “Easy to do business with”.The Customer Service Rep works closely with all internal departments including the Warehouse, Operations and Sales Managers as well as our sales agents. He/She takes care of all day-to-day activities such as, but not limited to, order processing, order expediting, requests, disputes, returns, billings, collections, follow-ups, etc.The Customer Service Rep takes ownership of the assigned sales territory, and must have a full grasp of all aspects relating to the territory. He/She will compile a monthly summary that includes Sales Activities, Open Orders & Backlogs, Returns, and Aged Receivables. This summary will be shared with the Sales Managers, VP and the President and communicated with the individual reps on a monthly basis, with the goal of increasing sales, improving fill rates, and improving collections.Detailed description of duties:Customer Support:Handle all incoming calls regarding item pricing, inventory check, order placement, order expediting, order tracking, etc.Research and resolve any claims or disputes from reps and customers.Approve and issue credits for customer claims and disputes.Handle all billing adjustments.Provide support to the assigned territory sales reps.Order Processing, Billing & Collections:Handle orders from start to finish, including order entry, printing of the Sales Order Acknowledgement, Accounts Receivables check, printing of the pick tickets for shipping, order expediting and follow up.Review Open Orders/Back Order Reports once a week to ensure that all orders are shipped in a timely manner, and follow up and work closely with Purchasing on all back orders to find the best possible solution to fulfill back orders. Customers and reps must be notified of all back orders.Review orders that are on Credit Hold to resolve any credit issues and expedite orders the best possible way.Billing, including printing of the invoices, collating, filing and mailing of invoices, and perform Daily Sales Report Updates.Assist the accounting department with collections efforts when called upon.Customer Returns:Research and authorize customer returns, provide RGA numbers, and process all claims, returns, repair & replace or credits according to the RGA procedure.Communicate any problems or issues with the reps and Sales Managers.Administrative and Sales Duties:Compile and communicate the Monthly Sales Activities Summary with sales reps and the Sales Managers, VP or President with the goal of increasing sales, improving fill rates and improving collections.Following directives from the Sales Managers, VP or President, the Territory Accounts Executive will carry out any periodical email blasts or sales promotions to the assigned territories.Coordinate any post-trade show mailing efforts with the warehouse as necessary.Weekly accounts review with the Sales Managers.Desired Skills & Experience2 years of work experience in a similar customer/sales support environment in a distribution-typeWorking knowledge and understanding of shipping with UPS/DHL/other carriersExcellent customer service skills and problem solving abilitiesPerfect telephone etiquette and able to handle all inbound calls with professionalismAble to multi-task, prioritize and work well under deadlinesExperience with Microsoft Word, Excel, Outlook applications and Internet savvyFast learner, detail orientedWorks well as part of a team as well as independentlyExperience with MAS 200 is a plusCompany DescriptionJESCO LIGHTING was founded in 1998 and is a New York City based company with its headquarters in Port Washington, New York and distribution centers in Port Washington, New York and City of Industry, California. We are one of the nation's premiere lighting manufacturers offering a comprehensive selection of contemporary, architectural, energy-efficient lighting fixtures for a broad range of commercial, institutional and residential applications. Having built a solid reputation on quality, service and value, our product offering includes a broad range of indoor and outdoor lighting products in the following lighting categories - Track lighting, Modulinear Directional, Cove, Cabinet, Showcase, Display, LED flexible linear, Recessed, Decorative, Outdoor and, Architectural Pendants and Wall Sconces. Our product line is constantly evolving as technology advances. JESCO is one of the very first lighting companies to embrace the then new LED technology and we infused it into mainstream lighting applications. With over 12 years of experience working with and developing fixtures that employ the new and exciting LED lamp source, JESCO is now one of the premier sources for LED lighting fixtures. Our LED products are designed around the LED light source and not the other way around making for a well-designed, color consistent and extra long-life fixture with a proven track record. Our goal is to become a one-stop solution for the residential, retail, hospitality and commercial markets. JESCO Lighting is dedicated to providing the best products at the best prices with the best possible service levels.

Keywords: Jesco Lighting Group, New York, Customer Service Representative, Sales, Port Washington, New York

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Sales Jobs


Real Estate Agent Needed - Licensed Sales Agent
Description: Are you tired of your dead end job and ready to build a career in real estate If so, you have to join Keller Williams Realty. KW is growing faster than any other real estate brokerage in the industry (more...)
Company: You Drive The Success
Location: Horsham
Posted on: 06/18/2018

Investor Solutions Structuring / Sales
Description: United States - New York City New York Job Type Full Time Your role Are you a problem solver Are you skilled at translating complex market information into actionable investment themes Do you like collaborating (more...)
Company: UBS
Location: New York
Posted on: 06/18/2018

Sales Leader - Golf
Description: Sales Leader - Golf Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining (more...)
Company: Dick's Sporting Goods
Location: Plymouth Meeting
Posted on: 06/18/2018


Insurance Sales Agents! Gain BIG BUCKS from an economic SEISMIC SHIFT!
Description: We put you in front of as many as 10, 15 or more qualified, interested local merchants every week via preset appointments. Show small business owners how to ELIMINATE
Company: Colorado Protection, LLC - zipCCfees
Location: Yonkers
Posted on: 06/18/2018

Insurance Sales Agents! Gain BIG BUCKS from an economic SEISMIC SHIFT!
Description: We put you in front of as many as 10, 15 or more qualified, interested local merchants every week via preset appointments. Show small business owners how to ELIMINATE
Company: Colorado Protection, LLC - zipCCfees
Location: Lansdale
Posted on: 06/18/2018

Sales Representative
Description: Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that dream and achieve are not mutually exclusive. That philosophy has served us well in becoming FORTUNE (more...)
Company: Power Home Remodeling
Location: Bayside
Posted on: 06/18/2018

Automotive Tool Sales Route - Technician, Full training
Description: Mac Tools doesn't just offer a job. Our company provides opportunities for fulfilling route sales careers where you can build their own businesses selling our world-class automotive tools to automotive (more...)
Company: Mac Tools
Location: Mamaroneck
Posted on: 06/18/2018

Outside Sales/Route Sales Manager - Full Training
Description: Mac Tools doesn't just offer a job. Our company provides opportunities for fulfilling route sales careers where you can build their own businesses selling our world-class automotive tools to automotive (more...)
Company: Mac Tools
Location: Mineola
Posted on: 06/19/2018

Sales Consultant, Life Sciences
Description: TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses SMBs . We enhance business productivity by enabling our clients to outsource their HR function (more...)
Company: TriNet Group
Location: New York
Posted on: 06/18/2018

Entry Level Sales Representative
Description: Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that dream and achieve are not mutually exclusive. That philosophy has served us well in becoming FORTUNE (more...)
Company: Power Home Remodeling
Location: Franklin Square
Posted on: 06/18/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds