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Sales Support Administrator

Company: Hampton Forge
Location: New York
Posted on: July 12, 2018

Job Description:

Sales Support Administrator Reports to Sales and Marketing Manager Position Location: NYC Summary The Sales Administration Manager is an integral member of the Hampton Forge internal sales team, responsible for sales administration and support for internal and external field sales representatives. The key functions of this role include field sales rep customer service, new customer set up and updates, trade show support, communications, forecasting and demand planning, inventory updates, customer compliance and liaison with other internal departments. Key Reponsibilities

  • Maintain and update all Customer Profiles in Salesforce
  • Overall Salesforce manager, ensuring the system is up to date for all projects, opportunities and calendars
  • New account set up in Sales Force and VAM
  • Facilitate order processing by ensuring proper communication among all parties
  • Manage NY showroom, including samples in showroom and in storage; keep tracking log; overall maintenance and product refresh
  • Research sales leads through competitor dealer locators
  • Provide samples as requested using the sample tracking form and process
  • Customer service for sales reps and customers, including topics such as order and delivery status, product questions; triage any quality or late shipment issues
  • Compile/ review weekly key account POS reports, including analysis of 4 week trends and potential actionable points.
  • Compile/ sensitize monthly forecasts updates for POG accounts, ensuring a minimum of 9 months of data within the validity of the established program.
  • Monitor inventory on an ongoing basis to ensure timely delivery to meet all order commitmentsCompile/ sensitize monthly forecasts updates for POG accounts, ensuring a minimum of 9 months of data within the validity of the established program.
  • Communicate all key line review dates by customer and important sales activities such as trade shows on a rolling 12 month calendar, creating timelines with milestones.
  • Maintain and own all appointment calendars for line reviews, trade shows, customer meetings, etc.
  • Communicate customer decisions on assortments (POG), proactively managing the next steps (add/drops, new items set-ups, set dates, initial forecast, run out of disco items, etc.) with the other departments of the company and with the customer.
  • Implement account visitation cycles, complying with the 60 day rolling calendar policy and monitor allocation of time and efforts to sales growth and business development.
  • Review results of Demand Planning and actionable points (new POS, cancelations, rush, delays---) focusing on proper coverage of customer demand while ensuring the company inventory turn goals are met. Internal Working Relationships SVP, Sales and Marketing Director, Sales and Marketing Sales and Marketing Manager Product Managers Social Media Manager Finance Purchasing Sales Reps External Relationships Retail Distribution Network Outside Sales Reps Education and Experience
    • Bachelor's degree in marketing, finance, communications or business preferred
    • 0-3 years experience
    • Current knowledge of customer compliance in key channels a plus Skills and Competencies Creative problem solver, possesses the know how to get things done
      Ability to execute many concurrent tasks at once
      Excellent verbal and written communication skills
      Excellent analytical capabilities
      Collaborative work style, a team player
      Strong project management skills
      Creative and enthusiastic
      Proficient in Word, Powerpoint, Excel, SalesForce, PLM or other project management tools

      About the Company Hampton Forge provides everything from "kitchen prep to table set." Recognized as a key innovator in tabletop and housewares, Hampton Forge is passionately dedicated to offering high-level design and quality as promised by generations of silversmiths and knife makers. The company creates exceptionally designed flatware, cutlery, serveware, cookware and kitchen tools with attention to detail and high standards of quality. Their branded collections demonstrate a commitment to offering an appealing selection of styles that speak to a range of consumer profiles. Proudly carried by leading retailers nationwide and around the globe, Hampton Forge products and collections are seen in many channels, including warehouse clubs, department stores, and specialty of experience. Please send resume with salary requirements to

      Keywords: Hampton Forge, New York, Sales Support Administrator, Sales, New York, New York

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