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Ocean Import Customer Service Representative

Company: Laufer Group International
Location: New York
Posted on: July 13, 2018

Job Description:

Ocean Import Customer Service Representative Company Profile: Laufer Group International Ltd. has established a complete logistics and service platform from which we provide our customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Laufer customizes a logistics package for each customer and provides air freight and ocean services, logistics, customs brokerage, and purchase order and export management. Headquartered in New York, NY with 8 US Offices and dedicated partners strategically located throughout the world, Laufer Group International has the local expertise, resources, and market knowledge to be your true global logistics solutions provider. Our mission to 'Deliver Integrity' continues to be evident in our customer centric and solutions based approach. Operational Responsibilities : Issues system generated arrival notice to the client and the nominated customs broker (may/may not be Laufer performing this service). Reviews the information in the system; vessel name, voyage number, ETA, POD, delivery location, PO & SKU info in timely manner Understands the credit position the client holds with the company, which are on receipt or credit client Identifies shipments if they are port to port shipments or port to door shipments and selects and contracts necessary vendors Tracks empty containers until returned to terminal. Issues delivery order to trucker Follows up with the trucker for delivery schedule appointment with customers. Gets arrival confirmation from terminal and update the system, once cargo is delivered Tracks empty containers until returned to port Key Skills and Qualifications : A customer service position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements/expectations Experience working in a fast paced, team oriented, deadline driven department Strong geographical awareness and experience routing international and domestic cargo Understanding of ocean carrier services, operations, and procedures Understanding of international transportation pricing practices and associated administration Understanding of industry used protocols, laws, and terminology Strong accounting skills and a proven ability to understand how money is managed between overseas agents, ocean carriers, terminals, drayage companies and clients Understanding of AMS and ISF processing and compliance Problem solving experience and confidence to challenge status quo Computer literacy and strong organizational, interpersonal, and presentation skills Time management skills A degree in business, supply chain management, finance or geography is seen as an advantage Apply Online Below

Keywords: Laufer Group International, New York, Ocean Import Customer Service Representative, Sales, New York, New York

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