NewYorkRecruiter Since 2001
the smart solution for New York jobs

Customer Service Representative

Company: Mommy Jobs Online
Location: Perth Amboy
Posted on: August 17, 2019

Job Description:

Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLAMY when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, New York , Customer Service Representative, Sales , Perth Amboy, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Automotive Tool Sales/Route Manager - Full Training
Description: Build a Great Career and a Great Life.Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Automotive Tool Sales
Company: Mac Tools
Location: Staten Island
Posted on: 08/21/2019

Renewal Rep: Become an Associate Account Executive - Sales - Bigger Ba
Description: Our Associates earn an average of 55- 65K br Take home up to 3,600 bonus in your first 6 weeks paid training br DISH is a Fortune 250 company with more than 13 billion in annual revenue that (more...)
Company: Dish Network
Location: Parsippany
Posted on: 08/21/2019

Outside Sales Representative - Paid Training, Base Salary
Description: Advance your career at Liberty Mutual - A Fortune 100 Company Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there (more...)
Company: Liberty Mutual Insurance
Location: New York
Posted on: 08/21/2019


Seafood Sales Representative
Description: Seafood Sales Representative Philadelphia, PA Region Profish Ltd. a fresh frozen seafood distributor and processor has a sales representative position available in the Philadelphia,
Company: Profish Ltd
Location: Philadelphia
Posted on: 08/21/2019

Credentialed Tax Professional - CPA Enrolled Agent or Attorney - Seaso
Description: Overview If you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes using (more...)
Company: Intuit
Location: Cherry Hill
Posted on: 08/21/2019

Call Center- customer service not sales
Description: This Call Center- Customer Service Position Features:--- Weekly Pay br br br ul br li Room For Advancement
Company: AppleOne
Location: King Of Prussia
Posted on: 08/21/2019

Gas Turbine Aftermarket Sales
Description: Our client, a recognized world leader in the manufacture of gas turbines, has an immediate opening for a gas turbines aftermarket sales person. The job comprises repairs, rerates, service and LTSA.Job (more...)
Company: Sun Valley Search
Location: Philadelphia
Posted on: 08/21/2019

Insurance Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Philadelphia
Posted on: 08/21/2019

Immediate Hire!! Outside Sales - Daily Leads Provided!!
Description: Job Details Company Overview Cypress Bay Solutions is looking for outside sales representatives to train immediately to begin selling our products and services Cypress Bay Solutions provides electronic (more...)
Company: Cypress Bay Solutions
Location: Camden
Posted on: 08/21/2019

Sales Associate 000 year
Description: At Raymour Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates (more...)
Company: Raymour & Flanigan
Location: Voorhees
Posted on: 08/21/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds