Quality Improvement & Data Systems Manager

Company: Lantern Community Services Inc
Location: New York City
Posted on: February 25, 2026

Job Description:

Job Description Job Description Classification: Exempt Reports to: Vice President of Compliance & Data Strategy Location: New York, NY (with travel across Lantern sites) Status & Hours: Full-time. Hours may vary. Lantern staff may be asked to change work schedule and hours depending on the operational needs of the site and the agency. Compensation: $70,000 - $90,000 salary Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York —a great place to do meaningful work with people who care! Where You Will Work: This role is based primarily at Lantern’s headquarters in Manhattan and supports multiple program sites. Occasional local travel may be required to support off-site or community-based events. About the Role The Quality Improvement & Data Systems Manager supports agency-wide quality assurance, performance improvement, and data systems across Supportive Housing and Shelter programs. This role ensures regulatory compliance, data integrity, and strong program outcomes through audits, analysis, and staff support. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct internal quality assurance and compliance audits across Supportive Housing and Shelter programs. Support preparation for external audits, evaluations, and site visits. Develop, implement, and monitor quality improvement plans with program staff. Analyze program data to identify trends, gaps, and opportunities for improvement. Administer and support agency and funder data systems, including reporting and dashboards. Ensure data integrity through routine audits, chart reviews, and quality checks. Provide onboarding, training, and ongoing technical assistance on data systems. Collaborate with leadership on performance dashboards, evaluations, and strategic initiatives. Conduct routine site visits to support compliance and program effectiveness. Required Education and Experience Bachelor’s degree required. Minimum of three years of experience in quality improvement, program evaluation, data reporting, or human services operations. Proficiency in Microsoft Office Suite, including intermediate Excel skills. Strong analytical, organizational, and problem-solving abilities. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to travel within the five boroughs of New York City. Preferred Experience Experience working with vulnerable or at-risk populations. Experience using HMIS and other human services data systems. Experience working with NYC, NYS, or federal government agencies. Work Environment: This position operates in an office setting, with regular visits to supportive housing and shelter sites that serves population who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

Keywords: Lantern Community Services Inc, New York , Quality Improvement & Data Systems Manager, Science, Research & Development , New York City, New York