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Analyst, Application Support

Company: CSC Holdings, LLC
Location: Jericho, NY
Posted on: March 3, 2017

Job Description:

Provide computer application support for business unit requirements and
will support Optimum Lightpath Applications and its end users. Act as
the interdepartmental interface between business users and the
Operations and Development Department. Perform computer application
support, ad hoc reporting, training, research, and problem resolution.
Leverage experience with Salesforce, LifeRay, Kenan, Oracle and SQL,
communication and file transfer protocols and other related application
software. Maintain existing rate plan tables for usage, recurring
charges, non-recurring charges, contracts, discounts and other adjunct
tables required to process billing records through the billing system.
Analyze and correct problem orders not processed through the normal
order management system. Provide direct assistance to users in the
utilization and interpretation of software tools and products, including
interfacing with software vendors to provide solutions to business

Bachelor's degree in Computer Science, Engineering, Computer
Applications, Information Technology or related field (willing to accept
foreign education equivalent) plus 2 years of experience performing
quality assurance and testing for web and database applications.

Also requires:
1) Demonstrated Expertise (DE) utilizing SQL to perform data extraction,
transformation and loading and for developing queries and triggers; 2)
DE utilizing Salesforce to design, setup and maintain Salesforce
standard objects and custom objects, and to structure user roles,
security profiles, workflow rules and validation rules on
standard/custom fields; 3) DE utilizing Benthic Software to develop
queries and scripting on Oracle databases; 4) DE utilizing Data Loader
client application for the bulk import or export of Salesforce records;
5) DE developing detailed reports using SharePoint to update internal
application status; and, 6) DE interfacing with business and IT
professionals throughout the entire project life-cycle to ensure
consistency between operations and development teams.

Submit resume to and include “Job Code AC” in
the subject line.

Keywords: CSC Holdings, LLC, New York, Analyst, Application Support , Telecom, Jericho, NY, New York

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