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Senior Programmer Analyst

Company: CSC Holdings, LLC
Location: Bethpage, NY
Posted on: March 3, 2017

Job Description:

Design, develop, and implement software, hardware, and applications
specific to Contact Center technology across the company's Customer
Service, Sales, Billing and Collections, Field Operations, Product, and
Marketing business units. Implement solutions based on defined project
plans or strategic visions to increase revenue and improve operational
efficiencies. Lead, design, develop, implement, test, and deploy
projects to fulfill short and long term technology strategies for the
Contact Center Information Systems (CCIS) department. Apply standard
SDLC processes, and will ensure that all projects delivered in
accordance with company standards. Provide project documentation and
support to transition projects to the CCIS support team. Perform design
and develop Voice IVR (front-end and backend) applications using Genesys
Composer on GVP 8.x and Java.

Master's degree in Computer Science, Engineering, Information Technology
or related field (willing to accept foreign education equivalent) plus 3
years of experience performing Genesys Technologies design and
development. Or, alternatively, a Bachelor's degree and 5 years of
experience as stated above.

Also requires:
1) Demonstrated Expertise (DE) performing Genesys IVR design and
implementation using Genesys Composer; 2) DE performing design,
development and implementation using Genesys tools including SIP Server,
Resource Manager, MCP Server, Genesys Administrator, Outbound Contact
Server and Speech Server; 3) DE developing Java applications to
integrate Genesys with backend platforms; 4) DE developing the
enhancements work of Genesys Interaction Works Space (IWS) using
Platform SDK; 5) DE developing Speech applications using GRXML grammar;
6) DE performing Genesys Voice Application reporting, to report on
customer and performance trends; 7) DE performing analysis of speech
systems requirements to transform them to a Voice user interface (VUI)
design; and, 8) DE interfacing with engineering teams throughout all
phases of the software development lifecycle.

Submit resume to and include “Job Code RN” in
the subject line.

Keywords: CSC Holdings, LLC, New York, Senior Programmer Analyst , Telecom, Bethpage, NY, New York

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