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Contact Center Manager

Company: VirtualVocations
Location: Jackson Heights
Posted on: September 20, 2023

Job Description:

A company is looking for a Contact Center Manager.
Key Responsibilities:

Drive increased revenue through higher efficiency and output of the contact center team
Manage and participate in QA process and coach team leads and agents to ensure high quality execution
Evaluate channel performance and review agent level dashboards to improve employee management

Required Qualifications:

Several years of full-time professional experience working in a revenue-generating call center or closing deals
Strong analytical skills and ability to analyze user data for process improvements
Understanding of different mediums (text, call, chat, email) and their impact on conversion
Experience managing and scaling a successful contact center
Ability to work remotely or in-office with flexible working hours

Keywords: VirtualVocations, New York , Contact Center Manager, Executive , Jackson Heights, New York

Click here to apply!

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