Therapeutic Area Manager (TAM) Lung Pan Tumor
Customer Engagement Model
Since the inception of our organization, Genentech has been a
team of highly dedicated, passionate individuals. We are a place
where people are united around a single purpose and an ambitious
vision. Together, we aspire to deliver ever better health outcomes
for patients while lowering overall healthcare costs.
In order to achieve our vision of delivering ever better health
outcomes for patients while lowering overall healthcare costs, we
have reinvented our customer engagement model. We started on this
journey by listening to our customers within the healthcare
industry, and learning from leaders in customer service across a
broad range of industries. Through this evaluation, we gained
valuable insights on how to optimize how we show up as a partner
with our customers. We learned that customers are inundated with
information on new treatment options and are overwhelmed by
industry professionals vying for their time. We gained
understanding of how they prioritize achieving better outcomes for
patients at lower costs. And, we learned that we are uniquely
positioned to partner with many stakeholders across the healthcare
system to achieve this goal due to our robust portfolio.
In our new customer engagement model, we are bringing the full
value of our portfolio to where healthcare is delivered - locally.
Local healthcare needs are being prioritized and driven versus
solely driving a national strategy.
Each ecosystem has been designed around how patients receive
care across the country in order to serve the needs of the local
communities around us. The ecosystem team will work together to
better understand the needs of the ecosystem and put plans in place
to address the needs, as well as identify partnership opportunities
to advance our shared goals. And, every leader in our new customer
engagement model will have direct customer accountabilities in
addition to their leadership responsibilities. We believe this is
key in maintaining our customer focus and ensuring our model adapts
and flexes over time.
As a member of the ecosystem team, you will be able to fully
leverage your skills and capabilities alongside the full Genentech
portfolio and our rich and robust pipeline. And, the simplicity of
our model allows you to do more for your customers and patients,
focusing on what is needed locally while also leveraging best
practices from other ecosystems.
Join us as we strive to deliver ever better health outcomes for
patients, lower overall healthcare costs and reinvent customer
engagement in our industry.
The Therapeutic Area Manager (TAM) is integral to successfully
delivering this vision while working closely with healthcare
providers. The TAM deeply understands the specific needs of
healthcare practitioners in their therapeutic area to identify and
address their clinical needs, business goals and challenges in
support of improved patient outcomes, lower costs and improved
quality of care.
The TAM is empowered to own the business for their TA within the
ecosystem and to optimize opportunities with a focus on improving
the customer and patient experience across the care continuum. They
will leverage other ecosystem and organization experts to provide
customers with the information they need about products to make
decisions that support enhanced patient outcomes, and to influence
the ecosystem business strategy. The TAM will represent all
relevant products and indications within the designated Therapeutic
Area. In alignment with the ecosystem and customer strategic plan,
the TAM is accountable for driving on-label clinical demand to
ensure HCPs identify the right medication for the right patient. In
addition, they are responsible for collecting ecosystem insights
and trends and being a primary conduit between an ecosystem, the
Squads and marketing to support the national strategy at a local
Genentech has been a dedicated leader in supporting appropriate
patients with our cancer immunotherapy treatments and oncology
targeted therapies for many years. Our commitment to the patient is
at the forefront of what we do at Genentech, today and tomorrow.
With an innovative and robust lung portfolio in research and
development, we are confident we will be able to achieve our vision
of supporting patients who suffer from devastating disease.
Additionally, for more than 20 years, Roche and Genentech have
helped lay the scientific groundwork for personalized healthcare
with treatments that target the underlying biology of cancer and
other diseases. Now we are focused on taking personalized
healthcare toward a future in which treatments are targeted to an
individual's needs and unique genetic profile. We are committed to
delivering on the promise of personalized healthcare. Join us in
this bold mission.
The TAM will represent the Genentech products to the highest
ethical and professional standards and in accordance with
guidelines and PRC approved materials.
Serve as primary point of contact for their therapeutic area for
their customers in the ecosystem. Address and identify
opportunities for pulling through ecosystem and therapeutic area
squad strategies at the point-of-care. Apply strong understanding
of the specific needs of healthcare practitioners and mobilize
ecosystem and organization experts to partner with customers to
identify and address their clinical and business goals and
challenges in support of improved patient outcomes, lower costs and
improved quality of care. Contribute to the development and
execution of customer account plans for target accounts to deliver
maximum impact opportunities and business goals Deliver education
to HCPs regarding product information, appropriate use, and dosing
and administration based on FDA approved product information and
formulary/pathways/guidelines (e.g. one on one interactions,
in-services, identification of opportunities for peer-to-peer
programming, etc.). Effectively triage to USMA experts as
appropriate. Address product acquisition (contract awareness, etc),
and address supply matters through coordination of distribution
issues, and managing spoilage and returns. Ensure product access to
provide proactive (and de-identified) education on patient
assistance, reimbursement resources. Triage to Healthcare Director
(HD), Field Reimbursement Manager (FRM), and Business Engagement
Manager as appropriate. Keep abreast of customer and healthcare
industry trends. Initiate development actions to constantly adapt
and grow capabilities in order to increase impact. Represent the
Genentech products to the highest ethical and professional
standards and in accordance with guidelines and PRC approved
materials. Lead, act and live our Operating Principles in all
aspects of work.
- Business, scientific or clinical degree, Bachelor's degree
level at minimum
- Previous cross-functional industry experience in commercial
life sciences (pharma or biotechnology) or related industry
engaging with key healthcare ecosystem players (e.g., payers,
health systems), is required
- 4 or more years experience working in a sales role with HCPs,
ideally representing multiple products and working across a complex
healthcare system environment.
- Proven track record within the Oncology market including
ability to succeed in a competitive environment; Lung cancer
experience is highly valued / a strong plus
- Clinical nurse or Advanced Practice Nurse (APN) experience
- Ability to work in an ambiguous environment that adapts and
evolves with our healthcare market, is a strong plus
- Proven track record in collaborating with partners in the
ecosystem to deliver the most optimal experience for our customers
and patients; helping others to better meet or exceed their goals,
targets and other responsibilities
- Proven track record for consistently meeting or exceeding
financial and/or other quantitative targets, as well as qualitative
- Self starter and proven ability to demonstrate ownership of
your business; strong business acumen that seeks out relevant
information, prioritizes for greatest impact, and applies
information to solve complex problems in the ecosystem
- Ability to assimilate and communicate complex clinical and
- Knowledge of and ability to successfully address operational
issues in the delivery of healthcare products to patients, such as
reimbursement and access
- Understanding of external laws, codes and company policies that
apply to the healthcare industry
I put the patient first, always.
I am obsessed with meeting customer needs.
I act on behalf of the whole company, not just my team.
I am inclusive.
I build a culture of trust.
I have a growth mindset.
I act with urgency.
I am accountable.
I radically simplify and prioritize for impact.
I follow the science.
I build our reputation.
Complies with all laws, regulations, policies and procedures
that govern the conduct of Genentech activities.
Candidates should live within the ecosystem: Upstate NY- prefer
Buffalo area. Current relationships in oncology are necessary.
This is a field-based position and overnight travel may be
required. This position requires significant driving of a company
provided vehicle as well as prolonged periods of sitting, both of
which are part of the essential duties and responsibilities of the
role. As a result, Genentech, Inc. (Company) from time to time will
check your motor vehicle record for purposes of determining your
eligibility for driving a Company vehicle or driving any vehicle on